Account Manager

About OpenTable:

With millions of diners, 60,000 restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes our sister brand, KAYAK and its portfolio of global metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

In this role, you will: 

Reporting to the Manager, Accounts Team, in this position you will be responsible for leading customer retention and revenue growth within your territory of restaurants.

In your role, you will be in tune with the local restaurant industry and will proactively engage with our restaurant customers. You will be innovative in overcoming customer obstacles, and provide constructive perspectives to challenge current thinking. The successful candidate will be positive and encouraging by nature, resilient under pressure, and regularly sought after for insight, input, and collaboration.

Successful Account Managers will meet and exceed goals on a monthly, quarterly, and annual basis.

Meeting your goals is centred around your ability to:

• Work closely with customers to increase product and feature adoption, improve their online availability and ultimately grow their business through our partnership.

• Become a trusted adviser to our customers and influencing an ongoing retention of their business with us

• Maintain an experienced level of understanding of all products and services that OpenTable offers.

• Proactively incorporate company strategies into your work and constantly be on the lookout for opportunities to increase your impact with customers.

• Share and implement standard methodologies with members of the sales and restaurant relations team.

• Be highly visible and frequently face-to-face with our customers in the field.

• Stay current with organisational changes, initiatives, and vision.

• Work collaboratively with colleagues and key internal stakeholders

Please apply if:

• You are passionate about hospitality and technology. Restaurant management and/or sales experience in the food and beverage industry is preferred but not essential..

• You are curious, humble and have an eagerness to learn

• You are able to effectively influence and use data to guide your decisions

• You’re self-motivated and have the grit necessary to thrive against ambitious expectations.

• You naturally communicate well, and can establish trust with people genuinely and quickly.

• You are proficient in use of Google Suite, and Salesforce CRM

Benefits:

• Work from (almost) anywhere; wherever you do your best work.

• Mental Health Well-being: 6 company paid therapy sessions, subscription to a meditation app, wellbeing speaker series and resources.

• Annual Health and Wellness Reimbursement.

• 1 floating day off per year to celebrate your birthday or another occasion of your choice!

• Company-wide weeks off each year: the whole team recharges (and returns without a pile-up of work!).

• Paid volunteer time.

• Monthly catered office events.

• Learning and Development opportunities.

• Universal Paid Parental leave.

Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform job responsibilities, and receive other benefits and privileges of employment. Please contact us to request accommodation.