Account Manager

About OpenTable

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

Role & Responsibilities

Reporting to the Manager, Accounts Team, in this position you will be responsible for leading customer retention and revenue growth within your territory of restaurants.

In your role, you will be in tune with the local restaurant industry and will proactively engage with our restaurant customers. You will be innovative in overcoming customer obstacles, and provide constructive perspectives to challenge current thinking. The successful candidate will be positive and encouraging by nature, resilient under pressure, and regularly sought after for insight, input, and collaboration..

Successful Account Managers will meet and exceed goals on a monthly, quarterly, and annual basis. Meeting your goals is centred around your ability to:

• Work closely with customers to increase product and feature adoption, improve their online availability and ultimately grow their business through our partnership.

• Become a trusted adviser to our customers and influencing an ongoing retention of their business with us

• Maintain an experienced level of understanding of all products and services that OpenTable offers.

• Proactively incorporate company strategies into your work and constantly be on the lookout for opportunities to increase your impact with customers.

• Share and implement standard methodologies with members of the sales and restaurant relations team.

• Be highly visible and frequently face-to-face with our customers in the field.

• Stay current with organisational changes, initiatives, and vision.

• Work collaboratively with colleagues and key internal stakeholders 

Please Apply If

• You are passionate about hospitality and technology.  Restaurant management and/or sales experience in the food and beverage industry is preferred but not essential..

• You are curious, humble and have an eagerness to learn

• You are able to effectively influence and use data to guide your decisions 

• You’re self-motivated and have the grit necessary to thrive against ambitious expectations.

• You naturally communicate well, and can establish trust with people genuinely and quickly.

• You are proficient in use of Google Suite, and Salesforce CRM 

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to Headspace

  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

• Paid parental leave

• Generous paid vacation + time off for your birthday

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

• Annual health and wellness reimbursement

• Monthly social events

• Free lunch 2 days per week

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.