Make an impact at the University of Wollongong (UOW) — a purpose-driven institution ranked in the top 1% of universities globally.
About the Role
The Administrative Assistant is a key frontline role within Student Residence, providing exceptional customer service and administrative support to current and prospective residents, visitors and stakeholders. As a primary point of contact across UOW's residential communities, you will help create a positive student experience while ensuring efficient administration and compliance with University processes and systems.
Key responsibilities:
- Deliver high-quality customer service through face-to-face, telephone and email interactions with residents and stakeholders.
- Manage administrative processes across the student accommodation lifecycle, including arrivals, transfers, departures and resident record management.
- Coordinate maintenance, cleaning, financial processing and other operational activities that support residence services.
- Support residence operations, events and guest accommodation bookings to enhance the student experience.
About the Team
Student Residence sits within the Deputy Vice-Chancellor Education Portfolio and supports students living across UOW's residential communities. The team delivers accommodation services that contribute to a positive and supportive student experience, working closely with students, residence staff and a range of internal and external stakeholders.
What You'll Bring
- Demonstrated experience providing friendly, professional and customer-focused administrative support.
- Strong interpersonal, communication and problem-solving skills with the ability to take initiative.
- Proven ability to prioritise competing tasks, maintain accuracy and meet deadlines in a busy environment.
- Confidence learning and using web-based systems and technology platforms.
- Relevant experience and/or qualifications in administration and customer service.
Why Join UOW
- Competitive salary package including 17% superannuation
- 35-hour full-time work week supporting greater balance and flexibility
- Generous leave entitlements including additional concession days over the Christmas–New Year period
- Purchased leave options to provide greater flexibility throughout the year
- Ongoing professional development and clear career progression opportunities
Role Details
- Employment type: Full-time, fixed-term (to July 2027)
- Level 3/4 | Salary $67,214 - $85,682 pa + 17% superannuation
- Location: Wollongong
- Structured shift patterns to support operational needs: 8am-4pm and 10am-6pm
- Working with Children and Police Checks required
- Valid Australian work rights required. Visa sponsorship is not available.
Position Description
How to Apply
Click on the ‘Apply Now’ button at the bottom of the advertisement. You’ll be requested to submit a resume, and cover letter (of no more than 3 pages) summarising your skills and experience as they relate to the selection criteria located in the position description.
For further information about this position, please contact Karen Hughes, Senior Manager Student Residence: [email protected]
Closing Date: Tuesday 13 October 2026, 11:55pm
Equity, Diversity & Inclusion
The University of Wollongong is committed to fostering an inclusive and equitable workplace where diversity is valued, respected and celebrated. We strive to create a workplace that reflects the communities we serve, removes barriers to participation, and provides equitable opportunities for staff to reach their full potential. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people of all gender identities and sexual orientations, people from culturally and linguistically diverse backgrounds, people with disability, and those with caring or family responsibilities.
As required by federal legislation, prospective employees are required to declare whether they have been investigated for an allegation of Gender based Violence or determined to have engaged in conduct that constitutes Gender based Violence, during their previous employment, or otherwise in a legal process. Any such declaration will be included in the University’s employment screening processes and will be treated with the strictest confidence and in compliance with all privacy legislation.
About UsAt the University of Wollongong (UOW), our people are united by a shared purpose — to create a better future through education, research, innovation and meaningful community impact.
With deep local roots and a growing global presence, UOW is proud to contribute to positive change in the communities we serve and the world beyond them. Guided by our Vision 2035 and Strategic Plan 2030, we are building a future that is innovative, inclusive and committed to societal impact — one where people, ideas and opportunity can thrive.
We are recognised for excellence in teaching and research, and for the real-world impact of our work. But what truly brings UOW to life is our people. Across every role, our staff contribute to something bigger — helping shape the future through the work they do every day.
At UOW, we are committed to fostering a culture where people feel valued, supported and empowered to do their best work. Our Values in Action guide how we work, lead and make decisions — creating a workplace grounded in integrity, accountability, collaboration and excellence.
Joining UOW means becoming part of a values-led community where your work has purpose, your contribution is valued, and the impact you make can be felt locally and globally.
University of Wollongong Wollongong, New South Wales, AUS Office
Wollongong, Australia
