Diligent is seeking an experienced Advisory & Consulting Manager to join our growing Professional Services team, driving successful SaaS implementation delivery, client onboarding, and consulting engagements that deliver measurable value for our customers.
In this role, you will lead customer adoption and implementation projects for Diligent’s Governance, Risk and Compliance solutions, with a strong focus on driving successful delivery, maintaining operational consistency, and executing implementations in line with Diligent’s established Services Strategy methodology.
If you are a highly operational, execution-focused project leader who is passionate about technology and innovation, driven by creating meaningful client impact, building trusted partnerships, and delivering sustainable growth through exceptional consulting services, this is your next move.
This role is open to candidates based in Singapore, Australia and New Zealand. Please note that we are unable to provide visa sponsorship, so applicants must already have the legal right to work in their country of residence.
Candidates based in one of our office locations within Singapore, Australia or New Zealand are expected to work from the office at least 50% of the time in line with our hybrid working policy. For candidates based elsewhere within these countries, where we do not have an office, remote working arrangements will be considered.
Here’s a breakdown of what you’ll do (not all of it, just the important stuff):
- Leading multiple end-to-end implementation of Diligent solutions for clients, from project kick-off through to go-live, ensuring projects are delivered on time and within scope.
- Proactively manage portfolio operations, accurate time and scope capture within project, project financials, team utilization, and time management.
- Mobilize the right team resources to ensure projects are delivered successfully, delays and overruns are minimized, and project budgets and delivery efficiencies are actively managed.
- Translating client goals and current processes into clear solution designs and implementation plans that drive tangible governance, risk and compliance outcomes.
- Own RAID management across assigned projects, maintaining clear logs of risks, assumptions, issues, and dependencies, driving mitigation plans, and escalating decisions early to keep delivery on track.Aiding and assisting commercial teams both during pre-sales and post-sales to continue to obtain and grow our clientele, ensuring client satisfaction throughout.
- Facilitating engaging client workshops and training sessions, building user confidence and setting customers up for successful adoption.
- Owning project communication and stakeholder management, providing clear status updates, managing expectations and ensuring issues are quickly identified and resolved.
- Monitor project health diagnostics and proactively respond to delivery drift by identifying early warning signs across scope, timeline, budget, resourcing, and customer adoption, then driving corrective action plans.
- Provide coaching and mentoring to Senior Specialists and Specialists on project management, delivery excellence, and customer enablement.
- Identify opportunities to expand Diligent’s product footprint with existing and new customers.Capturing lessons learned and continuously improving our delivery approach, contributing to playbooks, templates and best practices across the Services team.
These are the essentials you’ll need to get an interview:
- 3-5 years of experience in project management, implementation delivery, or operations-focused roles, with strong business acumen and the ability to help customers achieve meaningful business outcomes
- Experience working with technology platforms and complex business processes, with a hands-on, solutions-focused approach
- Experience in leveraging AI to improve project delivery, workflows and operational efficiency
- Excellent written and verbal communication skills in English
Behavioural Skills:
- Demonstrated success in operational execution, delivery management, and driving projects through the full lifecycle with a high degree of ownership and accountability.
- Ability to independently lead and manage hands-on projects from initiation through completion.
- Strong stakeholder management skills, with the confidence to lead client workshops, training sessions and implementation projects
- Excellent organisational, prioritisation and communication skills, with the ability to manage competing priorities in a fast-paced environment
It would be great if you had these to, but we’ll support you if you don’t:
- Experience with GRC, board or entity management platforms
- Experience working with global clients and distributed, matrixed teams
- Experience in a platform based products/solutions is an added advantage
- Relevant Professional GRC accreditation (planned, in progress, or obtained) (e.g., CIA, CA, CGA, CMA, CPA, CFE, CISA, CRISC, CISSP etc.)
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
Learn more at diligent.com or follow us on LinkedIn and Facebook
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and US EEOC’s Know Your Rights. We are a drug free workplace.
We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
Diligent Sydney, New South Wales, AUS Office
Suite 1, Level 46 MLC Center | 19 Martin Pl, Sydney, Australia, 2000
