As an AI Engineer, you will build and maintain AI-driven customer support tools, overseeing the end-to-end operations of conversational AI services and ensuring compliance with data privacy regulations.
The Company
Cover Genius is a Series E insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com, Intuit, Uber, Hopper, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee. Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year.
Our team and products have been recognized with dozens of awards including by the Financial Times which ranked Cover Genius as the #1 fastest-growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commit itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.
Our People are
Bold, Authentic, Purposeful and Inspired
Our People are not
Perfect, Traditional, Complacent or Cautious
About the Role
We’re seeking a hands-on Software Engineer to help us build, deploy and scale the next generation of AI-powered customer support and claims-processing tools.
In this role you will take ownership of end-to-end conversational AI services—fine-tuning LLMs from OpenAI, Google and Anthropic, orchestrating multilingual support bots and intelligent claims assistants—and ensure they run securely and efficiently at a massive scale.
This role will be based in our Sydney office and is a hybrid working role. At Cover Genius this means Monday, Tuesday and Friday collaboration in office. Our office is based centrally in Sydney CBD, close to Wynyard Station.
Key Responsibilities:
- Build, deploy and maintain AI-native services including fine-tuning or orchestrating LLMs to power such applications as multilingual support and claims assistants.
- Design and maintain real-time analytics and AI features that surface product metrics to partners, integrating vector and relational data stores and data APIs.
- Implement data governance and security measures and ensure compliance with data privacy regulations and best practices.
- Develop a cloud-native multivariate experimentation and optimisation platform, feature-flags, traffic allocation, stats engines, supporting billions of events per day.
- Implement robust, observable inference pipelines using containerisation and CI/CD so models run efficiently and securely in production.
- Collaborate with other teams to translate business problems into AI-backed features measure impact and iterate rapidly.
Skills & Experience:
- Minimum 3 years of backend of fullstack software engineering experience with at least 1 of them building production AI, LLM or chatbot systems using Python or TypeScript.
- Previous experience using OpenAI, Anthropic or Google Gemini APIs for models inference and fine-tuning.
- Experience using data stores such as Postgres, BigQuery, Redis, Elasticsearch or Mongo DB, vector stores such as Qdrant, pgvector, message queues such as Kafka or Google Pub/Sub in production environment.
- Strong communication skills e.g. an ability to explain technical tradeoffs to non-technical stakeholders and to document solutions clearly.
To help us level up:
- You are reliable as an individual, owning the work you shipped
- You are self-motivated and continuously study the new practices and toolings in data engineering
- Curious, self-driven learner who keeps pace with the fast-moving GenAI ecosystem and actively shares knowledge with the team.
- Embodies CG values—bold experimentation, purposeful innovation and authentic collaboration across diverse, global teams. The ability to analyze business problems and frame it for AI, critically evaluating model outputs, questioning assumptions, and identifying potential biases.
Why Cover Genius?
Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?
• Flexible PTO. Taking time out is important for our teams to enjoy life and stay fresh.
• Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company.
• Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system.
• Social Initiatives - pictures speak a thousand words!
Sound interesting? If you think you have the best composition of the above, send us your resume and let's chat!
* Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
Top Skills
Anthropic
BigQuery
Elasticsearch
Google Gemini
Google Pub/Sub
Kafka
MongoDB
Openai
Pgvector
Postgres
Python
Qdrant
Redis
Typescript
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