At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
As part of the Presales team, the AI Presales Engineer will work closely with Sales on discovery calls, technical deep dives, demos, and POCs, acting as a trusted advisor who bridges technology and business value
The Agentic Solution Sales Team combines an overlay and a hunter sales capacity to support advanced, AI solution sales cycles to accompany our CXone platform or be standalone.
The ideal candidate will have a deep understanding of advanced digital and AI technologies such as conversational AI, IVA, knowledge management, agent assistance and more.
How will you make an impact?
- Value Selling & Discovery: Partner with account executives to lead technical discovery sessions, identify high-value enterprise AI use cases, and articulate the ROI of automated agents.
- Rapid PoC Building: Design and build functional prototypes and workflow blueprints using n8n and LangChain to visually demonstrate value during the sales cycle.
- Solution Architecture: Translate client requirements into production-ready blueprints featuring RAG (Retrieval-Augmented Generation), semantic search, and secure enterprise app integrations.
- Technical Advisory: Serve as the trusted AI expert for client CTOs, IT directors, and business leaders, confidently handling security, data privacy, and architecture questions.
- Cross-Functional Feedback: Feed field insights and client requirements back into the Product and Engineering teams to influence the core product roadmap.
Have you got what it takes?
- Experience: 4–7 years of experience in a Pre-Sales Engineering, Solutions Architecture, or Technical Consulting role, with a strong focus on automation or generative AI solutions.
- Technical Comprehension: Deep conceptual and practical understanding of the AI ecosystem: workflow orchestration (n8n), LLM application frameworks (LangChain/LangGraph), and RAG pipelines.
- Value-Driven Mindset: Proven track record of value selling—translating technical features (like chunking, vector databases, or agents) into business outcomes (cost reduction, speed, risk mitigation).
- Communication & Presentation: Exceptional ability to deliver highly engaging product demonstrations and present complex architectures simply to C-level executives.
- Light Coding Capabilities: Proficient enough in Python or JavaScript to build quick connectors, parse JSON schemas, and ensure reliable api tool-calling in demos.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NICE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 11594
Reporting into: Director
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
NICE North Sydney, New South Wales, AUS Office
2 Elizabeth Plaza, Suite 4.01, Level 4 , North Sydney, NSW , Australia, 2060
NICE Sydney, New South Wales, AUS Office
Sydney, Australia
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