Search the 11 jobs at NICE

The Senior Technical Support Engineer at NICE CXone provides advanced technical support to large enterprise customers. Responsibilities include case management, troubleshooting, customer communication, and collaboration with Technical Support Engineers. This role involves developing relationships with customers and internal teams to ensure successful case resolution and participation in implementation phases as a subject matter expert.

The NOC Engineer role involves ensuring service availability for CX products through troubleshooting network and platform issues, validating and testing products, performing routine health checks, and providing communication regarding incidents. The role requires collaboration with internal teams for escalated issues and maintaining documentation.

The Principal Technical Account Manager at NICE manages customer relationships post-purchase, ensuring successful implementation of products. They resolve complex issues, provide technical support, and facilitate customer success through collaboration with internal teams. Responsibilities include maintaining communication, troubleshooting, and enhancing customer engagement to foster loyalty and expansion of services.

The Designated Support Engineer is tasked with managing support and maintenance of NICE platforms, assisting with projects and installations, providing L2/L3 technical support, and enhancing client relationships through effective communication and issue resolution.

The Product Owner is responsible for maximizing project/product value through defining user stories, managing the product backlog, participating in scrum ceremonies, and ensuring stakeholder engagement in delivery updates. They will collaborate with business stakeholders, perform incident analysis, and implement process improvements to enhance product delivery.

As a Software Quality Engineer, you will execute quality control strategies, perform functional, performance, and security testing, and develop automated test suites. You will identify defects, collaborate with development teams for solutions, and continuously improve testing processes and methodologies.

The Solutions Architect will engage with customers to provide expertise on industry standards and NICE products. Responsibilities include managing client expectations, technical configurations, and project management. The role requires mentoring internal teams and ensuring customer satisfaction with desired business outcomes.

The Senior Cloud Network Engineer at NICE is responsible for cloud network architecture and security, working with major cloud providers. This role involves evaluating new technologies, ensuring industry standards are met, and providing mentorship. Responsibilities include design specifications, technical consulting across business units, and leading projects as necessary.

The Sales Engineer, Connectivity, is responsible for presales efforts, conducting discovery processes with end users, designing voice and data services, and providing support for connectivity needs. They document proposals, approve designs, mentor Cloud Connectivity Engineers, and maintain relationships across departments to ensure project success, requiring some travel.

As a Technical Account Manager (TAM) at NICE, you will be a trusted advisor to customers, providing post-implementation support and ensuring alignment with business objectives. Responsibilities include project lifecycle management, client communication, and advocating customer requirements. Travel to client sites may be required.

The Senior Cloud Network Engineer at NICE is responsible for designing and implementing cloud network architecture and security across public and private clouds. This includes working with AWS, Azure, and GCP, as well as evaluating emerging technologies and mentoring other engineers. The role involves developing design specifications, troubleshooting network issues, and collaborating with multiple business units.