Search the 10 jobs at NICE

The Senior Technical Account Manager acts as a strategic advisor for key customer accounts at NICE, ensuring they derive maximum value from the company's products. Responsibilities include building customer relationships, driving satisfaction and retention, providing technical expertise, and managing account performance and success plans.

The Lead NOC Engineer ensures service availability and performance for CXone products, troubleshoots network and platform issues, validates NICE CXone products, performs health checks, responds to alarms, and manages incidents. They document activities, communicate with stakeholders, and train team members while actively participating in a continuous improvement mindset.

The Lead Technical Support Engineer provides advanced technical support for large enterprise customers, managing technical cases, troubleshooting issues, and ensuring timely communication. They collaborate with Technical Support Engineers and internal stakeholders to enhance customer experience and drive process improvements while serving as a subject matter expert in their product domain.

The Sales Development Representative will engage with customers and partners to create first impressions, generate sales qualified leads, respond to inquiries, and support marketing events. Responsibilities include outbound communication, prospecting, and collaboration with marketing and sales teams to enhance business generation efforts.

The Senior Cloud Network Engineer at NICE is responsible for designing and implementing cloud network architecture and security across public and private clouds. This includes working with AWS, Azure, and GCP, as well as evaluating emerging technologies and mentoring other engineers. The role involves developing design specifications, troubleshooting network issues, and collaborating with multiple business units.

The NOC Engineer role involves ensuring service availability for CX products through troubleshooting network and platform issues, validating and testing products, performing routine health checks, and providing communication regarding incidents. The role requires collaboration with internal teams for escalated issues and maintaining documentation.

The Senior Technical Support Engineer at NICE CXone provides advanced technical support to large enterprise customers. Responsibilities include case management, troubleshooting, customer communication, and collaboration with Technical Support Engineers. This role involves developing relationships with customers and internal teams to ensure successful case resolution and participation in implementation phases as a subject matter expert.

The Principal Technical Account Manager at NICE manages customer relationships post-purchase, ensuring successful implementation of products. They resolve complex issues, provide technical support, and facilitate customer success through collaboration with internal teams. Responsibilities include maintaining communication, troubleshooting, and enhancing customer engagement to foster loyalty and expansion of services.

The Designated Support Engineer is tasked with managing support and maintenance of NICE platforms, assisting with projects and installations, providing L2/L3 technical support, and enhancing client relationships through effective communication and issue resolution.

The SMB Account Executive will be responsible for driving new sales of NICE software and products to SMB and mid-market businesses. This includes meeting sales quotas, qualifying leads, and developing opportunities through networking and collaboration with partners and internal resources.