Jobs at NICE

The Technical Account Manager at NiCE builds strategic customer relationships, manages post-implementation support, resolves escalations, and enhances customer value through technical expertise and collaboration.

The Technical Support Engineer provides end-to-end technical support, manages ServiceNow tickets, supports device and endpoint management, and collaborates with global IT teams to resolve user issues.

The Senior Technical Account Manager drives customer success by providing solutions and support for enterprise accounts, collaborating across teams to enhance customer engagement and satisfaction, and resolving technical issues.

The Software Engineer will implement, configure and deliver AI solutions, focusing on integrations and conversational AI across the NICE CXone ecosystem, while ensuring quality and problem-solving in a collaborative environment.

The Product Support Engineer provides technical support to customers, diagnoses issues, documents procedures, and collaborates with developers to enhance products.

The AI Solution Strategist role involves collaborating with product managers and engineers to develop conversational AI agents, driving customer success and supporting AI initiatives. The position requires strategic thinking, project management, and skills in aligning technical and business teams, while focusing on agent design and performance analytics.

The AI Forward Deployed Engineer designs, builds, and deploys AI-driven customer engagement solutions, working closely with customers and stakeholders to create intelligent automation systems for various industries.