Responsible for ensuring service availability and performance for CX products, troubleshooting network issues, and communicating with internal teams.

Responsible for compliance with information security frameworks, internal audits, incident monitoring, and response, focusing on audit, compliance, and cybersecurity operations.

The Senior Technical Support Engineer provides advanced technical support and case management for enterprise customers, collaborates with teams, and addresses complex technical issues.

The Senior Technical Support Engineer oversees customer technical issues, ensuring fast resolution and fostering relationships with stakeholders to improve service quality. They manage escalations, collaborate with technical teams, and act as a subject matter expert on product functionalities.

The Senior Technical Support Engineer manages technical support for large enterprise clients, ensuring quick resolution of issues and developing relationships to enhance customer success.

The Senior Technical Support Engineer provides advanced support to enterprise customers, managing technical cases, collaborating with internal teams, and driving customer success through technical expertise and proactive support.

The Senior NOC Engineer ensures service availability for CX products, troubleshoots cloud systems and network issues, and collaborates with internal teams for escalated support.

Responsible for leading a technical support team, managing customer relationships, optimizing support delivery, and driving improvements in customer experience and organization effectiveness.

The Senior NOC Engineer is responsible for ensuring service availability for CX products, troubleshooting network issues, validating products, and communicating status updates across teams.