Jobs at NICE

The Technical Support Engineer provides end-to-end technical support, manages ServiceNow tickets, supports device and endpoint management, and collaborates with global IT teams to resolve user issues.

The Senior Technical Account Manager drives customer success by providing solutions and support for enterprise accounts, collaborating across teams to enhance customer engagement and satisfaction, and resolving technical issues.

The AI Interaction Engineer, CX leads AI-driven projects, integrating solutions, enhancing user experience, and training customers, ensuring successful AI application deployments.

The Director of Customer Success will define frameworks for enterprise customer success, ensuring effective onboarding, adoption, and value realization, while collaborating with partners and enhancing overall customer outcomes.

The Director leads an international team that consults with prospects to design solutions for contact centers, focusing on AI and Digital environments, while overseeing Presales activities and coaching team members.

The Software Engineer will implement, configure and deliver AI solutions, focusing on integrations and conversational AI across the NICE CXone ecosystem, while ensuring quality and problem-solving in a collaborative environment.

The AI Forward Deployed Engineer designs, builds, and deploys AI-driven customer engagement solutions, working closely with customers and stakeholders to create intelligent automation systems for various industries.

The AI Solution Strategist role involves collaborating with product managers and engineers to develop conversational AI agents, driving customer success and supporting AI initiatives. The position requires strategic thinking, project management, and skills in aligning technical and business teams, while focusing on agent design and performance analytics.

The Customer Success Manager ensures customer satisfaction and outcomes by leveraging enterprise software, engaging with executives, tracking success metrics, and implementing retention strategies.

The role involves leading consulting engagements focused on business transformation and CX improvement through AI, ensuring compliance with regulatory standards, and managing client relationships.