Supports Mastercard technology account management by coordinating customer issues, incidents, escalations, service delivery, operational processes, documentation, reporting, and product communications. Collaborates with internal teams to resolve queries, maintain customer records, support service reviews, and identify process improvements while developing expertise in payments and technology operations.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Analyst, Technology Account Management
Overview
We are seeking an Analyst, Technology Account Management (TAM) to support the delivery and ongoing performance of Mastercard's technology solutions for key customers.
This role sits at the intersection of technology, operations, and client engagement, offering exposure to real customer challenges and the opportunity to build strong foundations in payments, problem-solving, and cross-functional collaboration.
You will play a key role in ensuring smooth day-to-day operations, supporting issue resolution, and contributing to a high-quality customer experience.
Role:
Customer & Operational Support
• Support the delivery of technology and operational services for assigned customers, ensuring a consistent and reliable customer experience
• Track and coordinate customer issues, incidents, escalations, by working with internal teams to support timely and effective resolution
• Gather relevant information to assist in troubleshooting and contribute to resolving customer queries through cross functional collaboration
Execution & Process
• Execute defined components of TAM processes and projects with accuracy and attention to detail
• Maintain up-to-date customer records, technical documentation, and system data
• Support communication of product updates, release changes, and operational notices to customers
Insights & Reporting
• Contribute to the preparation of reports and dashboards by gathering and organizing operational data
• Support operational and service reviews by preparing relevant information and documentation
Collaboration & Growth
• Work closely with internal teams to support consistent service delivery to customers
• Participate in training and knowledge-sharing sessions to build expertise in payments and TAM processes
• Identify opportunities for incremental process improvements within day-to-day activities
This role provides strong foundational exposure to customer management, payment operations, and cross-functional collaboration, and serves as a stepping stone toward more advanced roles within Technology Account Management.
All About You
• Bachelor's degree or equivalent practical experience, with exposure to customer-facing, operations, or technology-related roles • Strong coordination and communication skills, with the ability to collaborate across teams • Ability to analyze information, identify issues, and contribute to problem-solving • High attention to detail and structured approach to managing tasks • Eagerness to learn and build expertise in payments, customer operations, and technology environments
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Analyst, Technology Account Management
Overview
We are seeking an Analyst, Technology Account Management (TAM) to support the delivery and ongoing performance of Mastercard's technology solutions for key customers.
This role sits at the intersection of technology, operations, and client engagement, offering exposure to real customer challenges and the opportunity to build strong foundations in payments, problem-solving, and cross-functional collaboration.
You will play a key role in ensuring smooth day-to-day operations, supporting issue resolution, and contributing to a high-quality customer experience.
Role:
Customer & Operational Support
• Support the delivery of technology and operational services for assigned customers, ensuring a consistent and reliable customer experience
• Track and coordinate customer issues, incidents, escalations, by working with internal teams to support timely and effective resolution
• Gather relevant information to assist in troubleshooting and contribute to resolving customer queries through cross functional collaboration
Execution & Process
• Execute defined components of TAM processes and projects with accuracy and attention to detail
• Maintain up-to-date customer records, technical documentation, and system data
• Support communication of product updates, release changes, and operational notices to customers
Insights & Reporting
• Contribute to the preparation of reports and dashboards by gathering and organizing operational data
• Support operational and service reviews by preparing relevant information and documentation
Collaboration & Growth
• Work closely with internal teams to support consistent service delivery to customers
• Participate in training and knowledge-sharing sessions to build expertise in payments and TAM processes
• Identify opportunities for incremental process improvements within day-to-day activities
This role provides strong foundational exposure to customer management, payment operations, and cross-functional collaboration, and serves as a stepping stone toward more advanced roles within Technology Account Management.
All About You
• Bachelor's degree or equivalent practical experience, with exposure to customer-facing, operations, or technology-related roles • Strong coordination and communication skills, with the ability to collaborate across teams • Ability to analyze information, identify issues, and contribute to problem-solving • High attention to detail and structured approach to managing tasks • Eagerness to learn and build expertise in payments, customer operations, and technology environments
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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