Provides SaaS application support primarily for Adobe Sign and DocuSign, managing ServiceNow tickets, integrations, onboarding, enhancements, escalations, documentation, SLAs, and KPI reporting. Serves as a subject matter expert for application projects, coordinates with vendors and integration partners, tests resiliency plans, supports compliance and security requirements, and contributes to application strategy and complex IT initiatives.
The primary support application will be Adobe Sign; However, This position may support other applications.
Responsibilities
- Provide IT support to primarily SaaS application end users through ServiceNow ticket process
- Act as the liaison between our application integration partners and the vendor to assist with the set up and support of the integrations
- Maintain runbook/team procedures documentation
- Maintain Technical Diagrams of the application
- Seek support from vendor as necessary
- Meet/exceed application maintenance and support SLAs
- Report on KPIs to leadership
- SME for all Adobe/DocuSign projects
- Lead AP Integration (Planning, Testing, Implementation)
- Create Technical Diagram
- Lead App Onboarding (DocuSign)
- SRT/Escalation Support
- Use ServiceNow to create and manage enhancements and change requests
- Document and test application resiliency plans
- Implement solutions that comply with all necessary regulatory compliance measures to reduce findings in HIPPA audits
- Comply with all required policies and procedures such as compliance, audit and security requirements, etc.
- Assist the application solution owner with defining the long-term strategies for the applications
- Ensure the applications align with the organization’s goals and follow EIT standards
- Work with vendors to understand the application’s roadmap
- Occasionally assist with IT centric complex projects of large scope
- This position may take on other duties as assigned
Qualifications
- 4 Years minimum prior experience as a SaaS Application Support Engineer (Adobe Sign or DocuSign Administrator Experience Preferred)
- Prior experience working with end users and building internal customer relationships
- Education based off track level
Preferred
- Adobe Sign/DocuSign Administrator Experience
- Experience working with APIs/integrating IT applications
- Previous experience working with Identity Access Management applications (Identity IQ/Single Sign-on)
- Excellent communication skills
- Ability to understand and follow IT policies
- Manage and prioritize multiple tasks/projects
- Maintain accurate and thorough documentation
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
To read and review this privacy notice click here
Similar Jobs
Big Data • Fintech • Mobile • Payments • Financial Services
Own the vision and roadmap for Affirm’s consumer loyalty program, launching rewards, tiers, engagement loops, and redemption experiences. Lead program economics, experimentation, incrementality, LTV measurement, and reward optimization. Partner with Risk, Credit, Legal, Compliance, Finance, Marketing, engineering, and design to deliver compliant products and drive repeat usage, retention, share of wallet, and incremental GMV.
Top Skills:
AmplitudeClaude CodeCursorSQL
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Architect and own marketing data infrastructure, Databricks pipelines, Gold Layer tables, semantic models, and AI-enabled data products. Lead complex cross-team initiatives, translate ambiguous business needs into scalable solutions, ensure data quality and reliability, and mentor engineers and analysts. Build, evaluate, and monitor production LLM and agent systems while automating marketing and go-to-market workflows with AI. Partner with BI, Data Science, Marketing, Sales, and R&D teams to support self-service analytics and trusted business KPIs.
Top Skills:
Ai AgentsBigQueryClaude CodeCursorData WarehousesDatabricksDbtEltETLLakehouse ArchitecturesLlmsPythonSalesforceSemantic LayersSnowflakeSQLStreamlit
5 Hours Ago
Easy Apply
Easy Apply
Big Data • Fintech • Mobile • Payments • Financial Services
Leads Marketing and Consumer Privacy Engineering teams, developing engineers and establishing a shared operating model. Translates business and product priorities into engineering plans across logged-out web, experimentation, marketing integrations, attribution, measurement, consent, privacy experiences, and consumer data collection. Partners with Product, Marketing, Privacy, Legal, and Engineering stakeholders to deliver reliable, scalable, privacy-aware systems while balancing customer needs, quality, speed, and risk.
Top Skills:
AnalyticsAttributionAustralian Privacy ActCcpa/CpraConsent ManagementCookiesGdprInstrumentationMarketing TechnologyMeasurement SystemsTaggingWeb Experimentation
What you need to know about the Sydney Tech Scene
From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.
