Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials
Job Description
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion! Our Mission is to enable our customers to make the world healthier, cleaner and safer. Our team of more than 125,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Position Summary:
The main role of this position is to support Scientists and Researchers using Mass Spectrometry products in the ANZ region, both academic and applied markets. This includes pre- and post-sale activities, providing technical support, conducting customer demonstrations and sample analysis, and offering direct customer support on- and off-site. The LC-MS Applications Specialist will be based in VIC and strives to improve the customer experience, empowering them to advance their research in various fields. Regular communication with customers, troubleshooting, assisting with experimental design, and providing data analysis support are key responsibilities.
Key Responsibilities:
- Manage customer relationships from prospect to satisfied customer
- Assist in qualifying and preparing customer instrument demonstration requests
- Perform customer instrument demonstrations and provide comprehensive reports
- Communicate effectively with sales colleagues and other relevant parties for organization of customer demonstrations
- Monitor performance of LC-MS and related equipment and ensure proper functioning
- Support LC-MS Product Specialists in critical sales situations
- Provide technical support to customers and collaborators on-site and off-site
- Conduct training for customers on instrument installations
- Gather VOC (Voice of Customer) information
- Present scientific or technical posters and presentations at conferences and events
- Test and provide feedback on new applications, workflows, instruments, and software tools
- Collaborate with other team members within the organization
- Collaborate with HPLC/IC/SP specialists to improve demonstration performance of LC + LC-MS products
- Collaborate with service engineers and management to resolve customer issues and support needs
- Perform additional duties and responsibilities as assigned by the manager as needed
Qualifications and Experience:
- PhD in Biochemistry or related field
- Minimum 5 years of LC-MS experience
- Understanding of the role of LC-MS in specific markets
- Strong analytical skills
- Proficiency in operating multiple LC-MS platforms
- Expert level operation and training in chromatographic and sample preparation software tools including: Tracefinder, Compound Discoverer, Proteome Discoverer, Xcalibur, LipidSearch, mzCloud.
- Must be proficient at operating, installing, maintaining and training to expert level in Thermo Fisher Scientific LC-MS platforms (TSQs and HRAM platforms).
- Expert knowledge of the following MS techniques: Proteomics, Metabolomics, MS imaging, Top down and Native MS, Quantitation in small molecule and OMICs
- Good communication and presentation skills
- Willingness to travel up to 40%
- High motivation, self-organization, and dedication
- Ability to work in direct and matrix organizations
- Eagerness to learn and embrace new challenges
- Adherence to OHS policies and procedures for a safe workplace environment
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
