Associate Business Analyst - Feeds

About HUB24

At HUB24, we’re rethinking the way wealth management works, combining platform, technology and data to create better outcomes for financial professionals and their clients.

Our purpose is simple:  Empower better financial futures, together.

What sets us apart is how we work. We back bold thinking, move with pace, and turn ideas into action. You’ll have the opportunity to make a real impact across your team, the business, and for the clients we support every day.

HUB24 Limited is an ASX-listed company (ASX: HUB) and part of the ASX100. We have over 1,100 employees across Australia, with offices in Sydney, Melbourne, Brisbane, Perth and the Gold Coast. 

Why you’ll enjoy working here

We create an environment where you can do your best work and see the impact of it.

• Work with smart, collaborative people who get things done.
• Your ideas won’t sit in a backlog, they’ll be heard, tested and actioned.
• Grow your career your way, with support to learn, stretch and explore new opportunities.

We also offer benefits to support you inside and outside of work:

• Genuinely flexible and hybrid ways of working.
• Employee Share Scheme.
• Additional leave and wellbeing support.
• Enhanced parental leave and support through different life stages.
• Everyday benefits, including discounts and financial wellbeing support.

Why this is an exciting opportunity

Job Summary
We’re looking for an Associate Business Analyst – Feeds to join our Feeds Operations Team within Enterprise Solutions.
This is a great opportunity for someone early in their Business Analyst career who enjoys working with data, solving problems and collaborating across both business and technical teams. You’ll support the delivery and ongoing improvement of financial data feeds into Class, working with external feed providers as well as Product, Development, Testing and Operations teams.
You’ll be involved across the delivery lifecycle, from gathering requirements and analysing data through to testing, issue investigation and supporting new feed integrations and enhancements.

What you’ll be doing

• Support requirements gathering for new data feeds, provider onboarding, enhancements, upgrades and operational improvements
• Work with internal teams and external providers to understand and document business and technical requirements
• Analyse financial data including transactions, balances, holdings, security information, cash accounts and documents
• Create and maintain user stories, acceptance criteria, process flows, data mappings and supporting documentation
• Support testing activities including test scenarios, test data, execution, defect management and outcome validation
• Assist with investigating feed issues, data exceptions and processing incidents
• Maintain accurate Jira tickets, operational procedures, knowledge articles and supporting documentation
• Participate in Agile ceremonies, workshops, backlog refinement and requirement reviews
• Monitor and communicate progress, risks, dependencies and issues to stakeholders
• Contribute to improvements across feed quality, automation, operational processes and customer outcomes

What you bring

You don’t need to tick every box, but experience in the below will set you up for success.

Experience & Skills

• 1–3 years’ experience within Business Analysis, Operations, Support, Technology, Financial Services or a related environment
• Experience or exposure to the SMSF sector, superannuation or accounting platforms would be highly regarded
• Some experience with requirements gathering, user stories, acceptance criteria, process mapping or documentation
• An interest in working with data, integrations and technology, with a basic understanding of APIs, structured data files or file-transfer processes highly regarded
• Intermediate Excel skills and an interest in data analysis and reconciliations
• Exposure to testing, UAT, defect management or incident support would be beneficial
• Familiarity with Agile ways of working and tools such as Jira and Confluence
• Strong analytical and problem-solving skills with excellent attention to detail
• Clear written and verbal communication skills and the confidence to work across technical and non-technical stakeholders
• A curious, proactive approach with a willingness to learn and develop your technical and financial services knowledge
• Exposure to financial services, wealth management, accounting software, data feeds, SQL or provider integrations would be advantageous, but isn’t essential

Our process

We aim to keep the process simple and respectful of your time:

• You’ll receive an acknowledgement after applying.
• Our Talent team will review your application and keep you updated.
• If shortlisted, we’ll connect to learn more about you.
• Interviews may be virtual or in person.
• You’ll receive an outcome and feedback.

If you need any adjustments, please let us know - we’re here to support you.

Our commitment

We’re committed to building an inclusive environment where everyone feels valued and supported to do their best work. We welcome applications from people of all backgrounds, identities and experiences.

Agencies, we work with a panel of preferred suppliers and are not accepting any unsolicited CVs.