Associate Director, Second Line Controls

• Drive the evolution of Zip’s control environment across ANZ using your deep expertise in controls assurance, audit, risk management and internal controls frameworks
• Partner with senior leaders to strengthen governance, enhance assurance and support sustainable growth in a fast-moving fintech
• Hybrid working model based in our Sydney office

Write your story with a career at Zip

Join Zip’s Risk function, where we partner closely with teams across the business to build a strong, scalable and sustainable control environment that supports innovation, growth and responsible decision making.

As Associate Director, Second Line Controls, you will play a critical role in strengthening and maturing Zip’s controls assurance framework across Australia and New Zealand. This is an opportunity for an experienced risk and controls professional to shape strategic initiatives, provide expert oversight and influence senior stakeholders while operating with significant autonomy. You will help embed a proactive risk culture that enables our business to move quickly while maintaining strong governance and control practices.

What you’ll own

• Lead the execution and ongoing enhancement of Zip’s controls assurance program across the ANZ business
• Conduct and oversee second line controls testing activities, providing independent assurance over the effectiveness of key controls
• Act as a trusted subject matter expert on controls, governance and assurance matters, supporting business and risk stakeholders across the organisation
• Translate strategic objectives into practical plans and deliver enterprise-wide initiatives that strengthen Zip’s control environment
• Prepare and present insights, findings and recommendations to senior management, supporting informed decision making and risk oversight
• Drive greater ownership and accountability for controls through education, coaching and change management initiatives
• Partner with business, risk and technology teams to identify opportunities for continuous improvement and control maturity
• Support the ongoing evolution of the Three Lines of Defence model, including providing input into the transition of selected activities to Line 1 teams
• Provide day-to-day leadership, coaching and development support to one direct report

What you’ll bring to the team

Zipsters work on a broad range of initiatives, and our skills and experiences all look a little different. What really matters to us is that you’re a great fit with our four Values, and have a desire to learn and grow.

• 8+ years of experience in audit, controls assurance, operational risk or second line risk roles within a listed, regulated or high-growth financial services environment
• Proven experience leading complex assurance programs or enterprise-wide controls initiatives from strategy through to delivery
• Strong knowledge of internal controls frameworks including COSO, SOX 404 equivalent frameworks and corporate governance principles
• Exceptional stakeholder management skills, with the ability to influence and build credibility with senior leaders across the business
• Experience presenting control insights, assurance outcomes and recommendations to executive and senior management audiences
• Strong project management and execution capabilities, with a track record of delivering outcomes in complex environments
• Experience working with governance, risk and compliance platforms such as Protecht or ServiceNow
• CA, CPA or equivalent professional qualification is highly regarded
• Demonstrated ability to operate independently, exercise sound judgement and drive initiatives forward with minimal direction
• A mindset that embraces AI and new tools to adapt, learn and grow.
• An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
• Our values in your DNA. Customer First, Own It, Stronger Together and Change the Game.

What you’ll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.

Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You’ll also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our Wellbeing platform Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave, 2 days study leave and 2 days religious or cultural leave per year
• Fee-free Zip products, and discounts with Zip merchant partners (AU)
• Team social events, epic offices, free breakfast daily, and weekly free lunches (Sydney and Melbourne)
• Access the Flare Benefits Hub & Novated Leasing: Save on groceries, fuel, tech, fashion, dining and more, with exclusive health perks, wellbeing guidance and potential tax savings on car ownership.

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know if there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products.

Operating in two core markets, Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values, Customer First, Own It, Stronger Together and Change the Game, guide us in everything we do.

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