Jobs at Zip Co

Own and execute Zip’s CRM strategy across Australia and New Zealand, driving personalised customer engagement, product adoption, repeat usage, loyalty and sustainable growth. Lead lifecycle strategy, segmentation, targeting, experimentation and campaign optimisation while partnering with Product, Data, Creative, MarTech and Engineering teams. Use behavioural insights and performance analysis to identify opportunities, improve customer experiences and influence senior stakeholders on commercial outcomes and responsible product usage.

Lead end-to-end product design for complex financial experiences across native mobile and web. Own discovery, interaction and visual design, prototyping, delivery, measurement and continuous improvement. Use research, experimentation and product data to influence strategy, simplify customer journeys and build accessible experiences. Partner with Product, Engineering, Data, Marketing and Risk, contribute to Zip’s design system, explore AI-enabled experiences, facilitate alignment, and mentor through critique and knowledge sharing.

Manage enterprise, operational, compliance, third-party, and operational resilience risks for Zip Australia. Responsibilities include maintaining risk frameworks and policies, overseeing third-party assessments, analyzing incidents and emerging risks, preparing governance reporting, supporting business continuity and crisis management, monitoring regulatory expectations, and advising business leaders and first-line teams.

Handle inbound customer calls and support tickets for Zip customers, resolve or escalate inquiries, follow service workflows, and identify opportunities to improve processes and products. The role requires strong communication, attention to detail, adaptability, teamwork, risk awareness, and a customer-first mindset while working a rotating Monday–Friday schedule.

The Business Process Manager will map, model, document, and improve critical business processes using BPMN 2.0 and SAP Signavio. The role connects processes with risks, controls, data, and technology; maintains the process repository; develops process management standards; and supports continuous improvement through Lean, Six Sigma, and Kaizen. They will partner with cross-functional stakeholders, promote process literacy, manage change adoption, and explore AI-enabled process improvements.

Own the vision, strategy, roadmap, and delivery of Zip’s Agentic Commerce and Tokenisation products. Lead experimentation across AI-led shopping and agent-initiated payments, validate opportunities, and develop secure customer-facing capabilities. Partner with merchants, payment providers, platforms, networks, and internal Engineering, Design, Data, Risk, Fraud, Compliance, and Payments teams. Define OKRs, use data to guide prioritization, manage risk, and drive commercial growth through emerging commerce channels.

Design, build and operate scalable security platforms for cloud and endpoints. Integrate and automate security tooling into CI/CD and cloud environments using IaC, APIs and scripting. Tune detections, implement guardrails and define security baselines while partnering with DevOps and platform teams to evolve Zero Trust and improve detection quality.

Provide practical, commercially balanced regulatory compliance advice across Australia and New Zealand. Support and improve compliance frameworks, monitoring, breach reporting, regulatory submissions, and education. Partner with Product, Technology, Legal and Operations to embed controls, manage regulatory change, and engage with regulators and stakeholders to enable compliant growth.

Lead strategy, roadmap and delivery for customer engagement and digital foundations products. Embed AI-enabled features, drive self-service and retention, partner with Engineering and Design, use data and experimentation to validate opportunities, manage risk and governance, and align stakeholders to deliver secure, scalable web and mobile experiences.

Lead product strategy and roadmap for decisioning, credit risk, fraud and customer identity platforms. Translate complex business problems into technical platform solutions, partner with Engineering, Risk and Data to improve scalability, performance, reliability and governance, and prioritise investments that drive customer, commercial and risk outcomes.

Lead Zip's Line 2 Risk Advisory across ANZ, providing independent oversight and strategic advice on credit, financial and enterprise risk. Manage a team of five, deliver risk reporting to executives and the Board, strengthen controls and model governance, embed risk into business decisions, and leverage AI and analytics to improve oversight and efficiency.