Associate Manager, Clinical Liaison

Key Responsibilities

•  Achieve Monthly, Quarterly and Annual Clinical Plans and sales target by partnering with sales team to visit customers who need intensive clinical support
•  Responsible for driving clinical liaison and iTero Trainers team to work with assigned accounts and team within Align Tech, including direction, motivation and development of clinical plans, targets, and strategies and the removal of obstacles to success (such as assisting dental professionals in case assessment, record taking, ClinCheck usage, troubleshooting problems and aligner issues; reviewing first 5 ClinChecks of newly trained doctors; reviewing ClinChecks for customers who need assistance; transferring cases that need expert advice to clinical consultants; preparing clinical materials to send to dental professionals; communicating with Align on various clinical support issues; providing clinical training to new staff)
•  Responsible for developing customer capability in successfully planning for the treatment for various types of dental malocclusions. Also ensuring capability development in leveraging the various tools available in the system for the same
•  Managing clinical liaison team (OBT, field visit, etc) and ensuring performance of the team. Managing iTero Trainers team ( onboard training and post sales training) 
•  Coordinating clinical related sales/marketing programs like ICE, IPP, etc.
•  Active collaboration with sales and marketing teams to meet the needs of customers and the field
•  Provide all appropriate reporting to both the Management from Clinical and Sales including feedback from customers on a weekly and monthly report
•  Develop a high-performance team
•  Effectively driving team to ensure high customer satisfaction
•  Consistent self-clinical competency development to provide the right and precise clinical support

•  Executing programs (NDO, Growth) to increase productivity of team in alignment with commercial team
•  Working closely with TREAT team to drive high quality treatment plan to customer and manage clinical hold, customers comment and complaint 
•  Be responsible for all quality updates records and customer product feedback for TH market to Treat team
•  Engage certified doctors and develop potential for new cases; engage non-certified doctors and establish their potential as an Invisalign provider and current submitters to develop Invisalign business 
•  Provide Product and Clinical Training and knowledge to assigned accounts
•  Develop and lead the global standard and localized training courses to the customers
•  Provide appropriate training and field coaching to team members, distributors and all external customers
•  Providing continuous education to staff especially sales and marketing teams and training when there is new product launch
•  Build strong ethical business relationships with customers to ensure usage of our products and gain greater market share by focusing high value activity and selling
•  Keep abreast of what competitors are doing; and to provide updates of market intelligence and pulses in the market
•  Manage clinical related sales/marketing programs.
•  Drive team efforts to achieve departmental and company goals
•  Be responsible for all quality updates records and customer product feedback

•  Engage certified doctors and develop potential for new cases; engage non-certified doctors and establish their potential as an Invisalign provider and current submitters to develop Invisalign business 
•  Lead clinical event and speaker management
•  Plan and arrange clinical events that are suitable for the market and coordinate on the education pathway
•  Engage speakers to clinical events with pre-event preparation

Skills, Knowledge & Expertise

•  Graduate of Doctorate of Dental Surgery, Bachelor Dental Surgery is preferred
•  At least 6-8 years of relevant working experience, including team management and preferably corporate experience
•  Strong technical knowledge and experience in dental 
•  Be knowledgeable of market and industry trends, competitors, and leading customer strategies 
•  Excel at building/maintaining relationships across disciplines internally and externally 
•  Effective communication and presentation skill
•  Outside hours in evenings and weekends, and traveling is required 

About
Your growth and well-being:At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:Health and well-being programs to keep you thriving in both body and mind.Employee-exclusive discounts on Invisalign products.Learning opportunities through online learning resources and support for your individual development plans.Inclusive, global workplace that fosters collaboration, recognition and belonging.Country and/or role specific details will be shared with you by your recruiter during the interview process. Discover Align:We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time. As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.Eager to learn how we embrace our global differences and nurture employee well-being? Explore Align's culture here!Want to discover more about exocad and Cubicure? Click on their names for additional information.