Jobs at Align Technology

Provides technical support for iTero software, web applications, and scanners through troubleshooting, remote assistance, ticket documentation, customer communication, training, and escalation. The role also maintains knowledge resources, supports quality processes, collaborates with internal teams and distributors, and identifies service improvements.

Manage and grow corporate accounts across North Taiwan, achieve sales and case targets, develop new business, and execute account strategies. Build relationships with corporate clients, organize health talks, onboard doctors, and collaborate with marketing to generate cases. Track performance and client activity in Salesforce, improve sales processes, maintain compliance, and support cross-functional growth initiatives.

Manages Vietnam accounting operations, including general ledger, journal entries, reconciliations, fixed assets, intercompany accounting, month-end close, financial reporting, tax returns, budgeting, audits, and compliance. Partners with business functions and the Finance Manager to analyze business cases, prepare financial simulations, support decision-making, and ensure accurate reporting under US GAAP, IFRS, and local regulations.

Leads business growth and transformation initiatives across strategic accounts and customer segments. Owns sales, adoption, and revenue targets; identifies opportunities through performance analysis; designs and scales improvement programs; manages cross-functional projects; drives process and change adoption; develops dashboards and business insights; and advises senior customers and stakeholders on transformation roadmaps and measurable business outcomes.

Provides remote and on-site technical support for proprietary applications and hardware. Troubleshoots Windows, browsers, networking, and related issues; manages Salesforce or other ticketing systems; resolves customer contacts within service-level agreements; documents interactions; approves spare-part troubleshooting; identifies issue trends; supports process improvements, projects, and training; and collaborates with customers and global teams in English and Chinese.

Supervises Manufacturing IT services supporting a production facility. Leads troubleshooting and resolution of workstation, server, printer, network, hardware, and software issues; oversees infrastructure, enterprise systems, security, architecture standards, service continuity, budgets, and risk management. Manages IT personnel, assigns work, evaluates performance, coordinates with business and technical teams, and develops infrastructure plans and staff capabilities.

Leads business model innovation in India by identifying growth blockers, developing business cases, designing and running pilots, managing fintech and external partners, and scaling validated revenue-generating programs. The role connects local commercial needs with global innovation priorities, collaborates across Sales, Marketing, Finance, and Legal, creates enablement materials, and feeds market learnings into broader strategy. Fintech expertise, product or solution design experience, strong analytical and project management skills, and the ability to influence without authority are essential.

Leads business innovation for Align’s APAC New Business Models & Services team. The role identifies growth barriers, builds business cases, designs and runs pilots, evaluates fintech opportunities, manages financial and external partners, and scales validated solutions across ANZ. It requires strong fintech experience, product or solution design expertise, commercial judgment, project management, and the ability to influence cross-functional teams without formal authority. The position is based in Sydney and involves 30–40% travel.

Lead brand and influencer marketing for Korea, manage creative and media agencies, localize assets, ensure MAP/legal/claims compliance, contribute to APAC marketing plans, collaborate with media/IT/CRM and Brand teams, operate in a matrix and deliver initiatives at speed while handling short-notice travel (~20%).

Responds to customer inquiries and complaints through phone, chat, email, and mail; documents interactions, manages follow-ups, escalates issues, and collaborates across departments. Supports sales and marketing data entry, monitors performance metrics, identifies root causes, provides customer training, and contributes to projects, audits, quality processes, and training activities. Requires knowledge of orthodontic and dental concepts.

Manages strategic relationships and overall business growth with dental service organizations across Singapore and regional markets. Develops account strategies, sales plans, financial targets, forecasts, partnerships, and customer education pathways. Owns the customer relationship, order-to-payment processes, collections, issue resolution, market analysis, tender participation, and new account onboarding. Collaborates with sales, marketing, finance, and support teams to achieve commercial objectives and promote Invisalign products.

Provides timely customer support through email, telephone, KakaoTalk, and other channels. Manages order and shipment inquiries, onboarding, customer records, and case information while coordinating with Sales, Manufacturing, Logistics, and RAQA teams. Supports product and process training, operational reporting, issue resolution, system updates, and process improvement initiatives.

Coordinates and executes marketing activities across Taiwan and Hong Kong, including localized content and asset development, approval workflows, vendor logistics, events, digital campaigns, and marketing calendars. Manages Taiwan consumer lead routing and patient concierge support across phone, LINE, email, and chat. Tracks budgets, performance, inventory, and campaign outcomes while coordinating agencies, regional teams, legal, regulatory, sales, clinical, and IT stakeholders.

Manage the Hyderabad territory for Align Technology’s iTero products. Drive sales growth, achieve targets, develop account relationships, promote digital dentistry, and increase scanner adoption among orthodontic, restorative, and general-practice doctors. Collaborate with distributors, laboratories, marketing, and internal sales teams; provide market feedback and reporting; monitor competitors; support customer education; and develop territory plans and strategies. The role requires strong consultative selling, business planning, communication, and relationship-management skills.

Manage inbound and outbound logistics for Invisalign in India: international transportation, customs clearance, domestic distribution, carrier/vendor management, cost and freight audit, RFQs, and continuous improvement. Support trade compliance, logistics network expansion, and cross-functional guidance while resolving shipping escalations with RCA/CAPA and optimizing cost-to-serve and lead times.

Handles customer inquiries, requests, and complaints through phone, chat, email, and mail. Documents interactions, manages treatment status and sales follow-up, escalates issues, and collaborates across departments to resolve customer concerns. Supports sales and marketing database entry, tracks performance metrics, provides customer trend feedback, maintains product and policy knowledge, and supports audits and quality processes. Requires basic orthodontic and dental knowledge and weekend availability as needed.

Provide process engineering and data-science support for Treat Operations: analyze processes, run DOE/SPC and root-cause studies, build dashboards and decision-support tools, deploy standard work, prioritize and execute improvement projects, and influence global stakeholders to implement data-driven operational improvements.

Lead Commercial Operations for India (Invisalign), manage customer support and service, design SOPs and systems, forecast fulfillment, analyze VOC/NPS/Medallia feedback, drive process improvements with APAC Ops, handle facility administration and EHS, manage vendor/contracts, and coach teams to improve customer experience.

Lead a team of C++ developers and SQA engineers to design, build, and maintain scalable 3D CAM software for mass-customized orthodontic products. Define product vision and requirements, prioritize projects, hire and mentor team members, own development processes and quality, and collaborate with Product Engineering, Production, Clinical, and Materials teams to deliver production-ready features.

Design, prototype, and implement scalable 3D CAD/CAM software and algorithms for medical device mass production. Collaborate across manufacturing, product, and QA teams to define requirements, draft architecture, optimize processes (including 3D printing and laser workflows), and mentor junior engineers throughout the full software lifecycle.