Jobs at Align Technology

Responds to customer inquiries, complaints, and requests through phone, email, and mail; routes issues, documents contacts, monitors service trends, and supports treatment status and sales follow-up. Assists clinical, sales, and marketing teams with appointment setup, database updates, guest logistics, payment processing, materials preparation, and training. Maintains knowledge of orthodontic concepts, company processes, and product information while meeting service quality and performance metrics.

Manages APAC logistics, warehousing, inventory, customs clearance, shipping, returns, demo assets, invoices, and 3PL performance for iTero medical devices. Oversees SAP and Salesforce inventory and distribution processes, ensures documentation and trade compliance, resolves shipment issues, tracks deliveries, and maintains vendor relationships. Supports regional projects, regulatory requirements, and corrective actions while ensuring adherence to ISO 13485, GDPMD, and local regulations.

Manage Korea entity accounting operations, month-end close, AR/AP, fixed assets, cash, intercompany transactions, reconciliations, statutory and tax reporting. Support K-GAAP and US GAAP reporting, SOX controls, audits, and external advisors. Lead marketing OPEX reviews, forecasting, planning, and finance analysis while partnering with internal stakeholders and the Finance Manager.

Handles customer inquiries, requests, and complaints through phone, chat, email, and mail. Documents interactions, manages treatment status and sales follow-up, escalates issues, and collaborates across departments to resolve customer concerns. Supports sales and marketing database entry, tracks performance metrics, provides customer trend feedback, maintains product and policy knowledge, and supports audits and quality processes. Requires basic orthodontic and dental knowledge and weekend availability as needed.

Provides technical support for iTero software, web applications, and scanners through troubleshooting, remote assistance, ticket documentation, customer communication, training, and escalation. The role also maintains knowledge resources, supports quality processes, collaborates with internal teams and distributors, and identifies service improvements.

Manage and grow corporate accounts across North Taiwan, achieve sales and case targets, develop new business, and execute account strategies. Build relationships with corporate clients, organize health talks, onboard doctors, and collaborate with marketing to generate cases. Track performance and client activity in Salesforce, improve sales processes, maintain compliance, and support cross-functional growth initiatives.

Leads business growth and transformation initiatives across strategic accounts and customer segments. Owns sales, adoption, and revenue targets; identifies opportunities through performance analysis; designs and scales improvement programs; manages cross-functional projects; drives process and change adoption; develops dashboards and business insights; and advises senior customers and stakeholders on transformation roadmaps and measurable business outcomes.

Provides remote and on-site technical support for proprietary applications and hardware. Troubleshoots Windows, browsers, networking, and related issues; manages Salesforce or other ticketing systems; resolves customer contacts within service-level agreements; documents interactions; approves spare-part troubleshooting; identifies issue trends; supports process improvements, projects, and training; and collaborates with customers and global teams in English and Chinese.

Supervises Manufacturing IT services supporting a production facility. Leads troubleshooting and resolution of workstation, server, printer, network, hardware, and software issues; oversees infrastructure, enterprise systems, security, architecture standards, service continuity, budgets, and risk management. Manages IT personnel, assigns work, evaluates performance, coordinates with business and technical teams, and develops infrastructure plans and staff capabilities.

Leads business model innovation in India by identifying growth blockers, developing business cases, designing and running pilots, managing fintech and external partners, and scaling validated revenue-generating programs. The role connects local commercial needs with global innovation priorities, collaborates across Sales, Marketing, Finance, and Legal, creates enablement materials, and feeds market learnings into broader strategy. Fintech expertise, product or solution design experience, strong analytical and project management skills, and the ability to influence without authority are essential.

Leads business innovation for Align’s APAC New Business Models & Services team. The role identifies growth barriers, builds business cases, designs and runs pilots, evaluates fintech opportunities, manages financial and external partners, and scales validated solutions across ANZ. It requires strong fintech experience, product or solution design expertise, commercial judgment, project management, and the ability to influence cross-functional teams without formal authority. The position is based in Sydney and involves 30–40% travel.

Responds to customer inquiries and complaints through phone, chat, email, and mail; documents interactions, manages follow-ups, escalates issues, and collaborates across departments. Supports sales and marketing data entry, monitors performance metrics, identifies root causes, provides customer training, and contributes to projects, audits, quality processes, and training activities. Requires knowledge of orthodontic and dental concepts.

Manages strategic relationships and overall business growth with dental service organizations across Singapore and regional markets. Develops account strategies, sales plans, financial targets, forecasts, partnerships, and customer education pathways. Owns the customer relationship, order-to-payment processes, collections, issue resolution, market analysis, tender participation, and new account onboarding. Collaborates with sales, marketing, finance, and support teams to achieve commercial objectives and promote Invisalign products.

Manage the Hyderabad territory for Align Technology’s iTero products. Drive sales growth, achieve targets, develop account relationships, promote digital dentistry, and increase scanner adoption among orthodontic, restorative, and general-practice doctors. Collaborate with distributors, laboratories, marketing, and internal sales teams; provide market feedback and reporting; monitor competitors; support customer education; and develop territory plans and strategies. The role requires strong consultative selling, business planning, communication, and relationship-management skills.

Provide process engineering and data-science support for Treat Operations: analyze processes, run DOE/SPC and root-cause studies, build dashboards and decision-support tools, deploy standard work, prioritize and execute improvement projects, and influence global stakeholders to implement data-driven operational improvements.

Lead Commercial Operations for India (Invisalign), manage customer support and service, design SOPs and systems, forecast fulfillment, analyze VOC/NPS/Medallia feedback, drive process improvements with APAC Ops, handle facility administration and EHS, manage vendor/contracts, and coach teams to improve customer experience.