Jobs at Align Technology

Supervises Manufacturing IT services supporting a production facility. Leads troubleshooting and resolution of workstation, server, printer, network, hardware, and software issues; oversees infrastructure, enterprise systems, security, architecture standards, service continuity, budgets, and risk management. Manages IT personnel, assigns work, evaluates performance, coordinates with business and technical teams, and develops infrastructure plans and staff capabilities.

Leads business model innovation in India by identifying growth blockers, developing business cases, designing and running pilots, managing fintech and external partners, and scaling validated revenue-generating programs. The role connects local commercial needs with global innovation priorities, collaborates across Sales, Marketing, Finance, and Legal, creates enablement materials, and feeds market learnings into broader strategy. Fintech expertise, product or solution design experience, strong analytical and project management skills, and the ability to influence without authority are essential.

Lead Vietnam professional marketing for Align: develop business and marketing plans, manage product portfolio and launches, coordinate forecasting and trainings, liaise with APAC/regional teams, build KOL relationships, oversee budgets and marketing execution, and develop a high-performing team to drive market growth.

Leads sales strategy and commercial performance across West and South India, driving revenue, market share, forecasting, territory management, and key-account growth. Manages 35+ sales professionals and multiple Sales Managers while developing talent and succession plans. Builds executive customer relationships, leads strategic negotiations, identifies market opportunities, and collaborates cross-functionally with Marketing, Finance, Supply Chain, HR, and Clinical teams. Ensures CRM adoption, policy compliance, budget management, and improved sales productivity.

Manages APAC logistics, warehousing, customs clearance, inventory, returns, demo assets, and distribution for iTero products. Oversees SAP and Salesforce inventory processes, coordinates 3PL partners, verifies invoices and shipping documentation, resolves delivery issues through root-cause analysis and corrective actions, supports trade compliance, and maintains shipment records and vendor relationships. The role also contributes to regional projects and may provide quarter-end support outside normal working hours.

Leads business innovation for Align’s APAC New Business Models & Services team. The role identifies growth barriers, builds business cases, designs and runs pilots, evaluates fintech opportunities, manages financial and external partners, and scales validated solutions across ANZ. It requires strong fintech experience, product or solution design expertise, commercial judgment, project management, and the ability to influence cross-functional teams without formal authority. The position is based in Sydney and involves 30–40% travel.

Manage APAC logistics, inventory, warehousing, customs clearance, returns, demo assets, and distribution activities for iTero products. Oversee SAP order-to-cash and Salesforce inventory records, coordinate 3PLs, verify invoices and shipping documentation, resolve delivery issues, support trade compliance, and maintain vendor relationships. The role requires accurate documentation, regulatory adherence, cross-functional collaboration, and occasional after-hours support during quarter-end closing.

Lead brand and influencer marketing for Korea, manage creative and media agencies, localize assets, ensure MAP/legal/claims compliance, contribute to APAC marketing plans, collaborate with media/IT/CRM and Brand teams, operate in a matrix and deliver initiatives at speed while handling short-notice travel (~20%).

Manages Vietnam accounting operations, including general ledger, journal entries, reconciliations, fixed assets, intercompany accounting, month-end close, financial reporting, tax returns, budgeting, audits, and compliance. Partners with business functions and the Finance Manager to analyze business cases, prepare financial simulations, support decision-making, and ensure accurate reporting under US GAAP, IFRS, and local regulations.

Responds to customer inquiries and complaints through phone, chat, email, and mail; documents interactions, manages follow-ups, escalates issues, and collaborates across departments. Supports sales and marketing data entry, monitors performance metrics, identifies root causes, provides customer training, and contributes to projects, audits, quality processes, and training activities. Requires knowledge of orthodontic and dental concepts.

Manages strategic relationships and overall business growth with dental service organizations across Singapore and regional markets. Develops account strategies, sales plans, financial targets, forecasts, partnerships, and customer education pathways. Owns the customer relationship, order-to-payment processes, collections, issue resolution, market analysis, tender participation, and new account onboarding. Collaborates with sales, marketing, finance, and support teams to achieve commercial objectives and promote Invisalign products.

Lead and manage the Thailand finance function including local and US GAAP monthly close, budgeting, forecasts, OPEX and balance sheet review, working capital, audits, tax compliance, SOX/FCPA controls, business partnering, process improvements, and team coaching.

Leads clinical education strategy and execution across APAC to build customer clinical capabilities, support product adoption, and achieve business outcomes. Responsibilities include designing education programs, developing assets and digital tools, supporting product launches, training internal teams, managing speakers and stakeholders, analyzing program effectiveness, and coordinating multiple projects in multicultural environments.

Supports dental treatment planning operations by resolving complex clinical inquiries, ensuring treatment quality, collaborating with Quality, Engineering, Product, and Commercial teams, and identifying process improvements. The role monitors clinical quality, contributes treatment-planning software and product enhancements, documents cases, mentors junior clinical staff, and participates in training and customer-facing events.

Provides timely customer support through email, telephone, KakaoTalk, and other channels. Manages order and shipment inquiries, onboarding, customer records, and case information while coordinating with Sales, Manufacturing, Logistics, and RAQA teams. Supports product and process training, operational reporting, issue resolution, system updates, and process improvement initiatives.

Coordinates and executes marketing activities across Taiwan and Hong Kong, including localized content and asset development, approval workflows, vendor logistics, events, digital campaigns, and marketing calendars. Manages Taiwan consumer lead routing and patient concierge support across phone, LINE, email, and chat. Tracks budgets, performance, inventory, and campaign outcomes while coordinating agencies, regional teams, legal, regulatory, sales, clinical, and IT stakeholders.

Manage the Hyderabad territory for Align Technology’s iTero products. Drive sales growth, achieve targets, develop account relationships, promote digital dentistry, and increase scanner adoption among orthodontic, restorative, and general-practice doctors. Collaborate with distributors, laboratories, marketing, and internal sales teams; provide market feedback and reporting; monitor competitors; support customer education; and develop territory plans and strategies. The role requires strong consultative selling, business planning, communication, and relationship-management skills.

Manage inbound and outbound logistics for Invisalign in India: international transportation, customs clearance, domestic distribution, carrier/vendor management, cost and freight audit, RFQs, and continuous improvement. Support trade compliance, logistics network expansion, and cross-functional guidance while resolving shipping escalations with RCA/CAPA and optimizing cost-to-serve and lead times.

Provide clinical leadership and guidance to technicians, handle clinical inquiries and hotline duties, train staff, perform quality sampling, propose process improvements, and collaborate with production, QA, and engineering to resolve Invisalign and CAD-CAM clinical issues.

Handles customer inquiries, requests, and complaints through phone, chat, email, and mail. Documents interactions, manages treatment status and sales follow-up, escalates issues, and collaborates across departments to resolve customer concerns. Supports sales and marketing database entry, tracks performance metrics, provides customer trend feedback, maintains product and policy knowledge, and supports audits and quality processes. Requires basic orthodontic and dental knowledge and weekend availability as needed.