Jobs at Align Technology

Design and execute automated tests for APIs, web, and enterprise applications. Collaborate with developers on requirements, participate in release planning, build/maintain test suites, diagnose bugs, and validate system quality prior to release. Contribute to test strategy, review design documents, and improve data product QA processes.

Provide training and technical support for iTero and related dental software/hardware (IOS, IOC, Orthocad, ClinCheck). Troubleshoot clinical/software/hardware issues, document interactions, analyze trends, support internal and distributor education, participate in team meetings, and perform customer follow-ups and occasional evaluations. Frequent domestic travel and shift rotation may be required.

Design and implement scalable, secure iOS applications using Swift and SwiftUI. Collaborate with product, design, QA, and backend teams; lead code reviews and mentor developers. Build and maintain CI/CD pipelines, write unit and UI tests, profile performance with Instruments, follow Apple security guidelines, and prepare App Store submissions while integrating with GraphQL/REST APIs.

Provide legal support across Taiwan, Hong Kong and Japan including contract drafting and negotiation, marketing compliance, sales document preparation, trademark and regulatory matters, dispute management, coordination with external counsel, and training commercial teams to ensure compliance with medical device and corporate policies.

Lead development and customization of Salesforce Marketing Cloud across EMEA, building journeys, automations, and cloud pages. Provide technical leadership for platform transformations, troubleshoot and resolve high-severity incidents, ensure GDPR-compliant data governance, collaborate with global stakeholders, and define the platform roadmap to enable data-driven marketing.

Lead India-focused business model and service innovation for Align's commercial teams: diagnose growth blockers, design and run fintech pilots, build business cases, negotiate and manage partners, develop playbooks and enablement, and scale validated revenue-generating programs while feeding learnings into the global innovation strategy.

Lead clinical support for Invisalign providers in Thailand, delivering case assessments, troubleshooting, training, field visits, event coordination, and reporting to clinical leadership to meet clinical targets.

Build scalable frontend and backend automation frameworks, own CI/CD pipelines and test environments, define and execute unit/API/integration/E2E and performance tests, validate distributed system reliability and security, debug root causes, lead shift-left quality, and create AI/LLM-powered tools for test generation, synthetic data, flaky test detection, and defect triage.

Lead Korea product marketing for the iTero scanner portfolio: define strategy, manage launches and lifecycle, drive adoption across GP dentists, orthodontists and labs, coordinate cross-functional commercialization, track KPIs, and manage go-to-market, communications, events, and KOL engagement to grow integrated digital workflows with Invisalign.

Lead market-specific business model and service innovation for Southeast Asia: diagnose growth blockers, build business cases, design and run pilots, manage partnerships, and scale validated revenue-generating programs across Sales, Marketing, Finance and Legal.

Lead market-facing innovation in ANZ by diagnosing growth blockers, designing and running pilots, building business cases, scaling revenue-generating programs, managing partners, and enabling commercial teams.

Provide day-to-day operational support for Microsoft Entra ID/Azure AD and IAM services, handling user lifecycle, access requests, Conditional Access, MFA, PIM, incident response, and health checks. Support on-prem/hybrid Active Directory, PKI and certificate lifecycle, DNS/Kerberos authentication troubleshooting, PowerShell automation, and existing runbooks. Provide operational support for Microsoft 365 workloads (Exchange, SharePoint, OneDrive, Teams) and Purview, working in a shift-based global operations model.

Provide combined technical and customer support for iTero hardware, software, and services. Troubleshoot remotely and on-site, manage and escalate tickets in Salesforce/JIRA, assist onboarding and training, process transactions, document cases, identify trends, propose improvements, and support cross-functional teams and APAC coverage while meeting SLAs and NPS metrics.

Provide technical and customer support for iTero scanners and software: troubleshoot hardware, software, and network issues; manage and document tickets in Salesforce/JIRA; escalate complex problems; assist onboarding and training; process transactions and follow-ups; collaborate with dentists and internal teams; propose process improvements; attend trainings and support APAC shift coverage, including occasional onsite visits.

Design, build, and maintain automated solutions across Microsoft 365 and Power Platform. Administer Entra ID and hybrid Active Directory, troubleshoot complex issues, provide Tier 3 support, respond to security incidents, and create documentation while collaborating with global teams.

Support dental professionals and sales team to meet clinical plans and sales targets by providing clinical case support, training, ClinCheck review, troubleshooting, event management, and reporting. Build relationships with certified and non-certified doctors, coordinate clinical education and marketing programs, gather product feedback, and coach internal teams. Role requires travel and close collaboration with India team.

Lead Vietnam professional marketing for Align: develop business and marketing plans, manage product portfolio and launches, coordinate forecasting and trainings, liaise with APAC/regional teams, build KOL relationships, oversee budgets and marketing execution, and develop a high-performing team to drive market growth.

Lead and grow Align's Vietnam Clinical team to implement regional clinical strategy, provide clinical customer support and education, engage KOLs and universities, collaborate cross-functionally, manage budgets and KPIs, ensure quality and compliance, and drive clinical training and execution across Vietnam.

Design and implement production-ready, high-performance AI/ML services and libraries in the cloud. Collaborate with ML engineers and cross-functional teams to influence architecture, improve code quality, and deliver tested, deployable software using Python and AWS.

Lead a team of full-stack developers to design, build, and deliver scalable web applications for Align's digital dentistry products. Drive technical direction, mentor engineers, collaborate cross-functionally, promote engineering best practices, and participate in hiring and career development.