Manages APAC logistics, warehousing, inventory, customs clearance, shipping, returns, demo assets, invoices, and 3PL performance for iTero medical devices. Oversees SAP and Salesforce inventory and distribution processes, ensures documentation and trade compliance, resolves shipment issues, tracks deliveries, and maintains vendor relationships. Supports regional projects, regulatory requirements, and corrective actions while ensuring adherence to ISO 13485, GDPMD, and local regulations.
About this opportunity
The Role of Logistics Specialist requires a candidate who has sound SAP knowledge and operational experience, who will assist APAC with sourcing, logistics and warehousing, customs clearance, supply administration, issuing and receiving goods for iTero products within the region, demo activities and RMA; working towards achieving operational goals for the iTero business.
Key Responsibilities
In this role, you will…
Key responsibilities:
o Oversee SAP’s Order-to-Cash (OTC) and SFDC (Salesforce) covering system inventory control and distribution management, completing daily tasks to ensure accuracy in inventory.
o Coordinate RMA return and coordination with local markets in order to achieve timely returns.
o Coordinate demo assets and sleeves inbound and outbound to designated sites and ensure the records of movement/flow are updated and traceable.
o Processing invoices from 3PL, including verifying accuracy of billing and ensuring AP processes payment on time.
o Monitor and manage freight and logistics partners’ performance for shipping, customs clearance, warehousing and domestic distribution.
o Resolve shipping and distribution related issues (with internal and external logistics partners) and feedback with systematic Root Cause Analysis (RCA) and Corrective Actions - Preventive Actions (CAPA) Plan if the event of a Non-Conformance (NC).
o Enforce documentations used by both shipper for inbound and outbound are correct in terms of valuation, HS Code and COO among others.
o A grounded understanding of trade compliance and valuation and able to work with Trade Compliance and RA team on all customs matters involving HS Code, ECCN, import and export processes in certain countries.
o A basic understanding of export control regulations, a role as ECO will be an added advantage.
o Understand and able to navigate through inbound and outbound process for Class A and Class B medical device in SEA countries.
o Support and align with Global and Regional projects relating to Systems Roll-out, Go-To-Market Strategy, Regulatory Compliance, etc.
o Communicate all shipment issues to owners with resolutions.
o Assure and follow up on-time delivery of materials in the track and trace process.
o Responsible for ensuring adherence to documentation retention requirements with 3PLs and internal requirements and/or as specified within local regulations.
o Maintain relationships with business partners and vendors via MBR and QBR.
o Comply with all safety policies, practices and procedures including ISO13485 and GDPMD and other local country regulations.
o Perform other duties as assigned.
Skills, Knowledge & Expertise
In this role, you’ll need …
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
o Must have good interpersonal skills and the ability to work cross-functionally.
o Have experience supporting SEA countries with KR as an added advantage.
o Ability to consistently follow through with projects to completion.
o Ability to perform in a fast-paced, highly customized environment.
o Strong evidence of problem solving, organizational and prioritization skills are essential.
o Must be self-motivated and initiating.
o Strong interpersonal, listening and persuasive communication skills.
o Ability to work without constant supervision.
o Dependable and attention to detail.
o Willingness to learn.
o Good team player.
o Good knowledge of basic computer operations and Microsoft Office tools, with knowledge of Microsoft productivity tools
EDUCATION and/or EXPERIENCE
o BA/BS degree in Business Management, Logistics, Material Planning or Supply Chain or equivalent practical experience
o At least 5 years of experience in the logistics industry or in a similar role managing logistics service providers
o Strong knowledge and hands-on of SAP system is essential
o Knowledge of SFDC is an added advantage
o Depth knowledge and handling of Excel
o Basic understanding of supply chain processes including material planning, shipping, import/export, and contract logistics.
o Strong critical thinking, analytical and decision-making skills
o Fluency in English and Mandarin both written and spoken
o Basic experience in preparing shipping documentations and export/import declarations will be an added advantage
o Strong networking in the industry with 3PLs will be an added advantage
o Be prepared to work on weekends/public holidays in non-working hours if support is required for quarter end closing.
About
Your growth and well-being:At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:Health and well-being programs to keep you thriving in both body and mind.Employee-exclusive discounts on Invisalign products.Learning opportunities through online learning resources and support for your individual development plans.Inclusive, global workplace that fosters collaboration, recognition and belonging.Country and/or role specific details will be shared with you by your recruiter during the interview process. Discover Align:We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time. As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.Eager to learn how we embrace our global differences and nurture employee well-being? Explore Align's culture here!Want to discover more about exocad and Cubicure? Click on their names for additional information.
Similar Jobs
Artificial Intelligence • Automotive • Computer Vision • Information Technology • Internet of Things • Logistics • Software
Lead regional strategy and go-to-market for HERE's Japan product portfolio. Define regional roadmaps, set investment priorities, create market requirements, drive adoption and partnerships, monitor performance, and represent the company externally.
Top Skills:
Location-Based ServicesMapsWeb Services
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Provides strategic technical consulting to enterprise Atlassian customers in Japan. Advises senior stakeholders on platform architecture, adoption, migrations, integrations, and value realization. Leads customer conversations, develops prescriptive technical guidance, identifies expansion opportunities, advocates for customer needs, and mentors peers. Requires extensive SaaS or enterprise software experience, strong technical configuration and troubleshooting skills, executive communication ability, and native-level Japanese with business-level English. The role is fully remote in Japan with occasional domestic and international travel.
Top Skills:
Atlassian CloudAtlassian Data CenterConfluenceCrowdFocusGuardHybrid Cloud ArchitecturesJIRAJira Service ManagementRovoSaas Architectures
.jpeg)
Artificial Intelligence • Hardware • Information Technology • Machine Learning
Leads water and wastewater utility design, construction, operations, and maintenance initiatives across North Asia facilities. Drives UPW/WWT system reliability, quality improvement, energy optimization, cost reduction, predictive maintenance, benchmarking, training, sustainability data validation, and critical-failure support. Partners with regional and central engineering and operations teams to align methodologies, improve performance, and ensure project and operational excellence.
Top Skills:
8D Problem SolvingManagement Of Change (Moc)Predictive MaintenanceSippStatistical Process Control (Spc)Ultra-Pure Water (Upw) SystemsWastewater Treatment (Wwt) Systems
What you need to know about the Sydney Tech Scene
From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.
