Supervises Manufacturing IT services supporting a production facility. Leads troubleshooting and resolution of workstation, server, printer, network, hardware, and software issues; oversees infrastructure, enterprise systems, security, architecture standards, service continuity, budgets, and risk management. Manages IT personnel, assigns work, evaluates performance, coordinates with business and technical teams, and develops infrastructure plans and staff capabilities.
JOB PURPOSE
The Sr. Supervisor, MIT (Manufacturing IT) is the point of contact for IT services and support of our Production Facility. The key role of MIT includes diagnosing, analyzing, troubleshooting and resolving of IT problems instantly. This relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software.
Role expectations
MAIN RESPONSIBILITIES/DUTIES
- Provides leadership for those involved in the development, design and optimization of one or more information technology and systems functions supporting company business processes and technical information systems platforms.
- Analysis, selection and modification of enterprise systems, application software, network hardware/software and database
- Provides direction for the effort required to protect the company’s data, tools and information systems.
- Ensures infrastructure architecture standards maximize efficiency and support platform compatibility.
- Ensures IT service is uninterrupted.
- Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
- Work with company-hosted, web-enabled, or outsourced solutions delivery.
What we're looking for
REQUIREMENTS/QUALIFICATIONS
- Demonstrated professionalism including exceptional skills at leading, planning, organizing, and controlling. Ability to attract and retain top quality talent. Ability to work seamlessly between strategic and tactical levels of operation.
- Must have extensive background or exposure to business processes and technology best practices. Excellent verbal and written communication skills; ability to analyze and solve problems; ability to prioritize and organize. Demonstrated skill in communicating with both business and technical partners.
- A strong working knowledge involving a wide range of Windows server-based technologies along with a solid grasp of the trends and direction of emerging technologies.
- Demonstrated ability to build and execute an infrastructure plan including risk management, resource management, budget management, and accountability.
ACADEMIC BACKGROUND
- BS Computer Engineering, Computer Science, Management Information System or equivalent.
REQUIRED EXPERIENCE
- At least 5 year experience working with IT systems support
LANGUAGES
· English
SKILLS /COMPETENCIES
SPECIFIC CERTIFICATIONS/SPECIALTIES/COURSEWORK
SUPERVISORY RESPONSIBILITIES
- Organizes and supervises the work of employees, issues orders and accepts completed tasks that must ensure that the work complies with the internal regulations of the employer and the Align group of companies.
- Is responsible for monitoring the daily operations of employees or unit.
- Plans, prioritizes and directs work of subordinates based on general policies, standards and management guidance.
- Responsibilities include organizing work of the team, assigning tasks and monitoring them, and evaluating the quality of each employee's work.
- Corrects the work of the staff, assigns employees to perform certain tasks in the event of unplanned or non-standard situations, in case of failures or errors. Promptly reports any problems to higher management and offers a plan to solve the problems.
- Defines the priorities and order of work tasks.
- Ensures the relationship of the subordinate team with other divisions.
- Prepares reports on the quality and scope of work performed by subordinate employees, as well as on the implementation of the work plan.
- Hires and develops and evaluates staff, manages them, assigns tasks, accepts and evaluates work of employees.
WORK ENVIRONMENT DEMANDS
· Open minded, stress resistant person with ability to work in interdisciplinary teams.
· High level interpersonal skills.
· Ability to focus attention to detail.
· Ability to perform in a fast-paced, highly customized environment.
· General office environment
· General office environment
· Normal office noise level, with occasional moderate noise
· Extensive sitting, phone and computer use
· Extended hours may be required
· Work during weekends and local holidays may be required
About
Your growth and well-being:At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:Health and well-being programs to keep you thriving in both body and mind.Employee-exclusive discounts on Invisalign products.Learning opportunities through online learning resources and support for your individual development plans.Inclusive, global workplace that fosters collaboration, recognition and belonging.Country and/or role specific details will be shared with you by your recruiter during the interview process. Discover Align:We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time. As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.Eager to learn how we embrace our global differences and nurture employee well-being? Explore Align's culture here!Want to discover more about exocad and Cubicure? Click on their names for additional information.
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