Associate Product Manager - NowInfinity

A BIT ABOUT US

Class is a subsidiary of HUB24 Limited (ASX:HUB), a leading provider of integrated platforms, technology and data solutions for financial advisers, accountants, private banks, licensees, stockbrokers and their clients. HUB24 delivers innovative product and technology solutions to empower better financial futures, together.

But it’s not just about what we do. It’s about empowering the wealth industry to change peoples’ lives for the better. We believe that nothing happens in isolation, so we work together and collaborate with our customers and the industry, building confidence.

NowInfinity is a leading platform for documentation and corporate compliance, streamlining essential processes for wealth management professionals. Designed to simplify and automate complex administrative tasks, NowInfinity provides a robust suite of tools for managing trust deeds, corporate compliance, SMSF documents, and more. By automating workflows and centralizing critical documentation, NowInfinity enhances data accuracy, reduces compliance risk, and saves time for accounting and legal professionals. Backed by Class, NowInfinity combines innovation with exceptional support to deliver a seamless, reliable compliance experience that grows alongside your business needs.

The Associate Product Manager will collaborate closely with the Product Manager to shape product direction, strategy, and the roadmap for key offerings for NowInfinity. Drawing on data, customer insights, and in-depth industry expertise, this role will drive the development and enhancement of product features, ensuring world-class solutions for both internal and external customers.

What you'll do:

• Support the Product Manager to drive the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch.
• Support the Product Manager to translate product strategy into detailed requirements for delivery and final product development.
• Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI for any new feature development, and planning and prioritisation within the roadmap.
• Act as the Subject-Matter Expert (SME) on all product queries relating to feature development and the roadmap and relay this information to internal and external parties as required.
• Analyse market data to develop product strategies and define product objectives for effective go-to market launches.
• Manage, groom, and prioritise escalated support requests (ESR) from the support team and backlogs.
• Source internal and external customer feedback to facilitate product roadmap and prioritisation.
• Support the Product Manager in developing product positioning and messaging that differentiates Class and its features across primary market segments.

What you need:

• Must have deep SME experience in the Class/NowInfinity product suite.
• Industry and domain knowledge across finance, accounting, or wealth management.
• 3+ experience in accounting public practice or administrator servicing the wealth management industry such as SMSF or Portfolio Management.
• 2+ years of experience working within a software development environment or a B2B SaaS (software as a service).
• Experience owning, prioritising, and leading a product backlog (desirable).
• Proven experience collating customer feedback on products, and relaying this back where required internally.
• Comfortable with methodologies, and outcome-based team goals.
• Strong communication and presentation skills with the ability to tailor approach for relevant audiences to help influence outcomes.
• Data-driven approach to drive product decisions and where they sit as part of the product roadmap.

THE CLASS STORY

At Class, our vision is to reimagine a simpler, more automated world for our customers through innovation and technology leadership. We reimagine solutions through the smart application of technology to make processing and data connection painless and by simplifying complex customer problems.

Check out why our people love working at HUB24! 

We pride ourselves on being an inclusive employer of choice where our people can bring their whole selves to work and feel 100% safe and supported to do so. If you don't feel you fit this role 100%, we would still love to hear from you. Tell us what you're interested in - you still might have a skill we didn't realise we needed!

The Recruitment Process: 

- Acknowledgement email once your application has been submitted. 

- Our Talent team will start reviewing your application, if unsuccessful you will be notified. 

- If your application progresses to the next stage, our Talent team will be in touch to discuss your alignment with the role. 

- If you’re a person with an impairment or disability, this is an opportunity to share with us any accessibility requirements that you may have for the role.

- Should you require any accommodations to the recruitment process, please contact [email protected] and one of our team will be in touch. 

- Interviews can happen virtually or face to face with the hiring manager, or other members of the broader team. Depending on the role, there may be more than two interviews. 

- Communication of outcomes to successful and unsuccessful candidates and feedback provided. 

*As part of our process, a police check will be conducted on all successful candidates*. Further details on our HUB24 Group Recruitment Privacy Collection notice can be found here. 

2024 Circle Back Initiative Employer – we commit to respond to every applicant. 

Endorsed by WORK180, we are proud to be recognised as an employer of choice for women. 

We have been nominated and placed on the BOSS Best Places to work list.