AU Dayshift, Remote IT Solutions Support

This is a remote position.

• Act as first-line support for client enquiries and incidents related to the organization's WMS solutions (Meson / Manhattan).
  
• Log, prioritise and manage tickets in the support system, ensuring clear notes and timely follow-up.
  
• Diagnose and resolve configuration, data and workflow issues, escalating complex cases when required.
  
• Perform and maintain WMS configuration (e.g. warehouse setup, rules, user roles) under defined standards.
  
• Assist with testing and deploying patches, enhancements and new client implementations/go-lives.
  
• Provide end-user training, walkthroughs and clear explanations of system behaviour and changes.
  
• Contribute to knowledge base articles and documentation for common issues and best-practice setups.
  
• Collaborate with development, solutions and operations teams to ensure stable, supportable client environments.
  

• Experience in Warehouse Management Systems (WMS) support, configuration or
  operations, ideally with Meson and/or Manhattan (or other Tier 1 WMS).
• Understanding of warehouse and logistics processes (inbound, storage, inventory control, picking, packing, dispatch).
  
• Strong analytical and problem-solving skills, with a structured approach to investigating system and data issues.
  
• Ability to read and interpret system configuration, logs and basic data structures;
  
• Exposure to SQL (simple queries/joins) is highly regarded.
  
• Confident user of ticketing/support tools like JIRA and comfortable working in a structured support environment.
  
• Clear and professional communication skills (written and verbal), able to explain technical issues in a practical way to non-technical users.
  
• High attention to detail, particularly around configuration accuracy and data quality.
  
• Proven ability to manage multiple tickets/tasks, prioritise effectively and follow issues through to resolution.
  
• Collaborative team player who enjoys working with developers, solutions consultants and operations teams.
  
• Tertiary qualification in Information Technology, Supply Chain/Logistics, Business Systems or related discipline, or equivalent industry experience.
  

• Experience supporting and/or configuring Warehouse Management Systems
  (WMS), ideally Meson and/or Manhattan Associates (or other Tier 1 WMS).
• Strong understanding of core warehouse processes and how they map into WMS configuration (receiving, put-away, replenishment, picking, packing, dispatch, stocktake).
  
• Ability to review and maintain WMS configuration settings (e.g. warehouse and location setup, allocation and picking rules, user roles and permissions, RF menus).
  
• Comfortable working with SQL for basic investigations (SELECT queries, filters, simple joins) and data validation.
  
• Ability to interpret system logs, error messages and interface files to help diagnose issues.
  

• Strong customer service mindset with a calm, patient and professional approach.
  
• Clear, confident communicator who can adapt style for both technical and non-technical audiences.
  
• Collaborative team player who enjoys working with cross-functional teams and external clients.
  
• High level of attention to detail and pride in delivering accurate, reliable work.
  
• Proactive and self-motivated, with a willingness to take ownership of issues through to resolution.
  
• Able to manage competing priorities, stay organised and work effectively under time pressure.
  
• Flexible and open to change, with a growth mindset and genuine interest in learning new systems and processes.