Designs enterprise Azure architectures for migrating utilities CRM data from SAP to SaaS platforms. Leads data modeling, integration, security, compliance, reconciliation, governance, cutover, and production-readiness activities. Partners with utilities stakeholders, CRM specialists, SAP teams, SaaS vendors, and engineering teams to deliver scalable, secure solutions using Azure data and integration services. Supports testing, regional cutovers, go-live, architecture assurance, and knowledge transfer in complex regulated environments.
Azure Cloud Solution Architect – SAP to SaaS Data Migration (Utilities & CRM)
Role Overview
We are seeking an experienced Azure Cloud Solution Architect with a utilities industry background to lead the migration of CRM data from an SAP-based platform to a SaaS solution. The role will focus on architecting secure, scalable Azure-based migration and integration solutions that support complex utilities customer data domains, regulatory requirements, and customer service operations.
The successful candidate will bring strong experience in Azure and CRM data models, enabling a smooth transition from legacy SAP landscapes to modern SaaS platforms with minimal business disruption.
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Key Responsibilities
Azure Architecture & Solution Design
• Design end-to-end Azure architectures to support SAP-to-SaaS data migration in a utilities context.
• Define target-state migration solution using Azure services including:
o Azure Data Factory
o Azure Synapse Analytics
o Azure Logic Apps
o Azure Functions
o Azure Service Bus / Event Grid
o Azure SQL, Azure Blob Storage, Azure Data Lake Gen2
Data Migration
• Architect migration of utilities CRM data, including customer, account, premise, meter, contract, billing, and interaction data.
• Ensure data models are mapped correctly between SAP, Azure, and SaaS CRM platforms.
• Define reconciliation, validation, and exception-handling processes to support billing accuracy and customer service continuity.
Integration Architecture
• Design integration between SAP, Azure middleware, and SaaS CRM platforms using API-driven, event-based, or batch patterns.
• Support near real time integration where required for customer updates and service workflows.
• Work with integration platforms such as SAP CPI, Azure Integration Services, or equivalent tooling.
Security, Compliance & Governance
• Ensure designs comply with utilities regulatory requirements, including GDPR, data residency, and audit obligations.
• Implement Azure-native security controls:
o Azure Active Directory (Entra ID)
o RBAC, Managed Identities
o Private Endpoints and Network Security Groups
o Encryption at rest and in transit
• Define governance for data lifecycle management, monitoring, and logging using Azure Monitor and Azure Policy.
Delivery & Stakeholder Engagement
• Partner with utilities business stakeholders, CRM SMEs, SAP teams, SaaS vendors, and Azure engineers.
• Translate business and regulatory needs into clear, practical architecture designs.
• Provide architectural governance throughout build, test, cutover, and post migration phases.
• Support SIT, UAT, market or regional cutovers, and production go live.
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Required Skills & Experience
Utilities & Domain Experience
• Strong background in the utilities sector (energy, water, gas, or multi-utility).
• Solid understanding of utilities CRM data domains, including:
o Customers and accounts
o Premises and meters
o Contracts, tariffs, and billing-related data
o Customer interactions and service cases
• Experience supporting customer service or billing transformation programmes.
Azure & Cloud Skills
• Proven experience designing enterprise-scale solutions on Microsoft Azure.
• Strong knowledge of Azure data, integration, and security services.
• Experience with hybrid integration between on-premise SAP environments and Azure (VPN / ExpressRoute).
Professional Experience
• 7+ years’ experience in Solution Architecture or Cloud Architecture roles.
• Experience working in complex, regulated environments.
• Excellent stakeholder management and communication skills.
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Desirable (Nice to Have)
• Experience with utilities-specific SAP solutions (e.g. IS U, S/4 Utilities).
• Experience migrating to or integrating with SaaS CRM platforms (e.g. Salesforce, Dynamics 365, industry SaaS CRMs).
• Knowledge of SAP CPI integrated with Azure.
• Familiarity with Azure DevOps and CI/CD for data and integration pipelines.
• Microsoft certifications:
o Azure Solutions Architect Expert
o Azure Data Engineer Associate
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Key Deliverables
• Azure target-state architecture aligned to utilities and CRM needs.
• SAP-to-SaaS CRM data migration strategies and cutover plans.
• Security, compliance, and operational design artefacts.
• Architecture assurance and knowledge transfer to delivery teams.
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