At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.
Care to Join the Team?
We are looking for an experienced Oncology Billing Specialist to join our supportive team in a permanent, full‑time, remote role, contributing to the delivery of Oncology services across multiple practices.
In this role, you’ll work closely with site‑based Patient Services teams to help deliver high‑quality, patient‑centred care. While the position is non‑patient‑facing, your work plays a key role in ensuring billing processes run smoothly and accurately for patients and clinicians alike.
You’ll be responsible for managing day‑to‑day billing activities, including invoicing, payment processing, setting up payment plans, and supporting debt collection processes. The role provides network‑wide billing support across Radiation Oncology, Medical Oncology, and Theranostics, offering variety and exposure to multiple specialty areas — all while working remotely!
More Specifically, You Will:
Prepare and send patient invoices in line with scheduled billing cycles
Ensure patient accounts are accurate and include all charges, payments, and adjustments
Create sundry invoices, such as medical reporting fees
Work with clinical and administrative teams to identify and correct billing errors
Process Medicare, DVA, private health fund, and other third‑party claims within required timeframes
Complete monthly State Health Billing and PPP invoicing, ensuring accuracy and compliance with contract requirements
Perform bank reconciliations and receipt direct patient payments
Work closely with the Shared Services Finance team and Patient Services staff to resolve reconciliation issues and improve processes
Complete private health fund eligibility checks for Medical Oncology and Haematology services
Conduct eligibility checks online or by phone as required
Monitor and manage debtor accounts in line with Debtors Management policies
Perform end‑to‑end accounts receivable duties, including payments, adjustments, refunds, write‑offs, and approved fee changes
Maintain follow‑up and reminder systems, including overdue notices and payment plans
Liaise with external debt collection agencies regarding outstanding accounts
Follow all organisational policies, procedures, and documented work instructions
We’re Interested in Hearing from People Who:
A Diploma of Medical Administration or equivalent experience in a medical billing or similar healthcare administration role
A strong understanding of delivering high‑quality customer service within a healthcare setting
Proven medical accounts processing experience, including Medicare, DVA, and private health funds
Confidence using clinical administration systems and Microsoft Office, with strong Excel skills
Excellent communication and interpersonal skills, with the ability to build effective relationships with both internal teams and external stakeholders
Strong time‑management skills, with the ability to prioritise and manage multiple tasks in a remote environment
Demonstrated ability to work independently while also contributing effectively as part of a multidisciplinary team
Benefits of joining our team:
A supportive and collaborative team with a strong, connected remote culture
Remote working arrangement, offering flexibility and work–life balance
Exposure to a broad range of medical billing functions, including private health funds, Medicare, and specialist billing
Supportive leadership focused on ongoing training, compliance, and professional development
Opportunities for internal career development and progression
Free, confidential support for you and your family, including wellbeing, financial and nutritional coaching, legal advice, and counselling
Access to a wide range of employee benefits, including Fitness Passport, the Wellbeing Gateway app, BUPA Rewards, and discounted Qantas Club membership
About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.
GenesisCare is an Equal Opportunity Employer.
GenesisCare Sydney, New South Wales, AUS Office
Huntley Street Alexandria, Sydney, NSW, Australia, 2015
