Senior Business Analyst evaluating the downstream impact of UNITE transformation initiatives on the Complaints business. Responsibilities include defining business requirements, supporting Agile delivery teams, conducting impact assessments, designing processes, updating SOPs, delivering training and communications, coordinating UAT and BPIV, and supporting business readiness and change management.
- Snr BA Complaints (Business
Analyst responsible for evaluating downstream impacts of UNITE
transformation initiatives to the Complaints business in Customer
Production and Support. Defines business requirements, supports Agile
delivery teams, and drives business readiness through impact assessments,
process design, SOP updates, training, communications, UAT, BPIV, and
change management activities).
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