Performs business analysis focused on Target Operating Model design and implementation. Responsibilities include future-state process and operating model design, process mapping, workshops, RASCI accountability models, value chain and capability alignment, and embedding new operating practices. Acts as a bridge between business objectives and solution delivery by translating TOM requirements into technical and data considerations. Uses Visio, Jira, Confluence, and SharePoint for process documentation, collaboration, and tracking.
- SBA demand for TOM (Target Operating Model)
- Strong
business analysis capability (primary focus – 60-65%)
- Operating
Model knowledge and experience (Lead (as BA role with allocated Service) future‑state
process and operating model design, build and embed activities including
process mapping, workshops, accountability models (e.g. RASCI), and
alignment to value chains or capabilities)
- Technical
& data awareness (40%)- Act as a bridge between business intent and solution
delivery, supporting translation of TOM requirements into solution‑level
considerations
- Tools and tracking through
Visio, JIRA, Confluence and SharePoint to name a few
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