Let’s talk about this role
As the Business Analyst, you are tasked with performing the analysis of business needs, taking responsibility for capturing requirements for the identification, scoping and delivery of initiatives that will enhance the customer experience, delivering on commercial objectives, improving operating efficiency, and reducing operating costs across the Australian Private Health Insurance business.
To achieve this the Business Analyst will work collaboratively with peers and stakeholders across the health insurance divisions and the broader nib Group to:
Identify and define business problems and opportunities
Deliver and maintain accurate high-quality process artefacts
Ensure requirements are well understood across business and technology teams
Develop and implement solutions that make business processes and systems more efficient and effective uplift the member experience
Let’s talk about you
The ideal candidate will bring proven experience as a Business Analyst, with a strong background in business transformation across diverse technical and operational settings. You will demonstrate expertise in continuous improvement methodologies, project management, and delivery frameworks.
To succeed in this role, you’ll need sharp analytical and problem-solving abilities, along with a solid understanding of process analysis, data interpretation, and data-driven decision-making.
Furthermore, we’re looking or:
Strong stakeholder engagement, relationship building, influencing and change management skills
Commercially minded, experience preparing business cases and strong financial skills
Proficient in using Snowflake and Tableau (desired)
We know some people only apply when they meet every requirement. We’re always on the lookout for curious individuals who will add to the culture – so if this role resonates with you and you have relevant experience, we’d love to hear from you!
Let’s talk about who we are
nib is a leader in private health insurance, disability support and health services, reshaping the industry through bold innovation, strategic disruption and trusted partnerships. We deliver great value health insurance and support services to protect, connect and empower you to access healthcare when and where you need.
We have a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, helping members and travellers make more informed healthcare decisions and generally live healthier lives.
Let’s talk about diversity, equity and inclusion
We embrace a flexible working environment and welcome candidates who reflect the diversity of the communities in which we operate. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day. We encourage Aboriginal and Torres Strait Islander peoples, people living with disability, veterans, LGBTQIA+ as well as culturally diverse community members to apply for open roles.
nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or would like this advertisement in an alternative format, please contact us at nibemployment @nib.com.au.
Let’s talk about working at nib
Our hybrid working model offers flexibility to work from home or our purpose-built office Hubs, designed for focus, connection, and collaboration. We’re committed to coming together with purpose.
Other benefits to support you at work (and play) include:
New starter benefit to help set up a functional home workspace
50% discount on employee health insurance + 35% off travel insurance
The opportunity to give back to the community through paid leave for volunteering through nib foundation
Access to our nib Well Program and corporate fitness discounts
Access to employee share plans, short-term incentive program and life and salary continuance insurance benefits
18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees
The fine print
All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.
Here's what to expect during our recruitment process: After applying, you'll receive an email confirmation. Within 1-2 weeks, you’ll get an update on your application status. If you progress to the next stage, our Talent Acquisition team will call you to discuss the role, your motivations, and your career history.
