Who is Plenti?
Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.
We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive. With over 250 people based in Australia, Plenti is of a size where everyone can make a difference in their role and help us realise our very big ambitions as a team, as we go about building Australia’s best lender.
Plenti is a founder led business that launched in 2014, listed on the ASX since 2020 with annual revenue of over $250 million and a loan portfolio of over $2.5 billion.
About the Role:
As an Operations Analyst at Plenti, you will play a key role in driving both strategic and day-to-day operational improvements across the business. Working at the intersection of operations, technology, and customer experience, you’ll help optimise processes across the customer lifecycle—from loan applications through to servicing, complaints, and collections.
This is an exciting opportunity to contribute to scalable process design, support automation initiatives, and deliver meaningful improvements that enhance both customer and partner experiences.
Key Responsibilities:
Process Improvement & Optimisation
- Identify opportunities to enhance and streamline operational workflows across the customer journey
- Support improvements across loan application processes, customer service, complaints, collections, and sales enablement
- Contribute to the design and implementation of new processes aligned with business growth objectives
- Support key initiatives focused on improving operational efficiency and customer outcomes
- Collaborate with teams across operations, product, sales, and technology to gather requirements and insights
- Participate in workshops and discovery sessions to ensure solutions are practical and aligned to business needs
Issue Resolution & Continuous Improvement
- Identify operational bottlenecks and support timely resolution of issues
- Monitor process performance and gather feedback to drive ongoing improvements
Automation & Systems Integration
- Work with product and engineering teams to embed operational requirements into system and product enhancements
- Experience using low-code/no-code tools (e.g. Zapier, n8n or similar), strong analytical capability with the ability to translate data into actionable insights, and a working understanding of process documentation, workflow optimisation, and basic relational databases.
About You:
You are a proactive and analytical problem-solver who can balance strategic thinking with hands-on execution. You bring strong communication skills and are confident engaging with stakeholders across all levels, building trusted relationships across the business and with key technology partners. You thrive in a fast-paced environment, can manage multiple priorities, and have a proven ability to document, analyse, and improve processes with a focus on scalability, efficiency, and continuous improvement.
Key Experience:
- 2+ years’ experience in operations, business analysis, or a similar role within a data-driven environment
- Familiarity with CRM platforms such as Zoho, Salesforce, or HubSpot
- Strong analytical capability with the ability to translate data into actionable insights
- Basic understanding of relational databases
- Exposure to scripting or coding (e.g. JavaScript or Deluge) is advantageous however not essential
- Experience in fintech, financial services, or digital lending is highly regarded however not essential
What's life like at Plenti?
Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It’s a place where everyone can “make it happen” and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join to help us reshape Australia’s financial eco-system for the good.
In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to help you connect with your colleagues.
Plenti is committed to a diverse and inclusive workforce.
We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know of any reasonable adjustments you may need during the interview process so we can accommodate you.
Top Skills
Plenti Sydney, New South Wales, AUS Office
14 Martin Pl, Level 5, Sydney, New South Wales , Australia, 2000
