Support APAC day-to-day business operations including purchase orders, billing/credit processing, order management, customer master data maintenance, and cross‑functional inquiries. Maintain SOPs, assist training, process webstore/ancillary orders, investigate stuck orders, manage credits/billing, and support audits and continuous improvement projects.
About this Opportunity
The role of Business Operations Assistant is to support the fast-growing APAC markets in the day-to-day operational activities in performing activities in the areas of purchase orders/requisitions, billing/credit processing, order management and customer master data base maintenance activities.
You will be responsible for having in depth understanding of the APAC business operations processes, flows and tools. You will be supporting the daily business operations across various APAC markets while working cross-departmentally with teams such as Customer Support, Supply Chain/Logistics, Marketing, Finance, etc.
Key Responsibilities
In this role, you will…
- Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters.
- Provide input regarding training needs to customer support’s supervisor of training and quality development; assist with development and presentation of information and training when requested.
- Meet departmental standards for personal and team performance metrics including, but not limited to, contact volume handled, turnaround time and quality.
- Be alert to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learning’s with departmental peers and management.
- Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
- Offer solutions to issues that are often non-standard/non-routine and require some clarification.
- Participate in activities designed to improve customer satisfaction and business performance.
- Possess comprehensive knowledge of company processes, procedures and product information/materials.
- Provide support to audit processes and quality management systems as required.
- Participate in special projects and/or training when requested.
1. Operational Support
· Maintain SOPs, support training, participate in projects, document operational data, and address cross‑functional inquires.
2. Customer Master & Loyalty Administration
· Update and maintain customer master records and administer loyalty program-related requests and inquiries.
3. Webstore, Ancillaries & Order Management
· Process ancillary and fulfillment orders, manage item listings, and monitor, investigate and resolve stuck orders in the systems.
4. Credit, Billing & Promotions
· Ensure timely and accurate processing and investigation of credit/debit notes, events billing and cancellation fees, processing of purchase orders and related billing requests.
5. Documentation, Quality & Compliance
· Maintain accurate records, support audits requirements, and identify recurring issues to drive continuous process improvement.
Skills, Knowledge & Expertise
In This Role, You’ll Need…
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representat of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications & Experience
• BA/BS in Business Management or equivalent practical experience
• 1 to 3 years of related experience in a similar role managing operation flows/processes
• Competent in the use of the customer support data systems and the corporate web site
• Experience with SAP or Salesforce.com (SFDC) as a CRM system would be considered a significant plus
Skills Required
• Strong interpersonal, listening and persuasive communication skills.
• Dynamic, optimistic, accurate, results oriented, hard-working, creative with an analytical mindset
• Ability to work without constant supervision
• Dependable and attention to detail
• Willingness to learn
• Good team player
• Good knowledge of basic computer operations and Microsoft Office tools (e.g. Word, Excel, PowerPoint, etc.)
• Able to flourish in young international company experiencing significant growth (i.e. roll up sleeves approach and able to deal with ambiguity)
Work Schedule / Hours
Regular – Monday to Friday, 8:30 AM – 5:30 PM.
About
Your growth and well-being:At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:Health and well-being programs to keep you thriving in both body and mind.Employee-exclusive discounts on Invisalign products.Learning opportunities through online learning resources and support for your individual development plans.Inclusive, global workplace that fosters collaboration, recognition and belonging.Country and/or role specific details will be shared with you by your recruiter during the interview process. Discover Align:We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time. As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.Eager to learn how we embrace our global differences and nurture employee well-being? Explore Align's culture here!Want to discover more about exocad and Cubicure? Click on their names for additional information.
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