Business Readiness Manager

Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom.

Your Team

The Business Readiness Team is part of CFS’s Customer Operations and is accountable for implementing change activity within the FirstChoice Operations team ensuring change is implemented safely within onshore teams as well managing change with an Outsourced Supplier/s.

This role is a 12-month max term role based in Sydney CBD.

Your Responsibilities

• Implement change initiatives within FirstChoice Operations overseeing all aspects of the change (e.g. Regulatory, Continuous Improvement, BAU, Project change) ensuring both onshore/ offshore teams are prepared for upcoming change.
• Change and implementation management including impact assessments, business requirements (if needed), testing plans as well as stakeholder management, overseeing the updating of collateral etc. change into the FirstChoice Operations team. 
• Drive change delivery into our business through engagement, clarity and stakeholder management
• Drive conversations, seek alignment and challenge where needed to ensure that the outcomes for our members, advisers, employers and our people are of the highest quality and standards. 
• Focus on execution of change/ implementation activities and display strong resilience to implement change. You will have a strong risk awareness relating to change and experience in landing all change in line with regulatory expectations and obligations. 
• Detailed knowledge of Operations processes, CFS products and services is important to enable smooth implementation of all change.
• Ensure the Operations Change pipeline remains current and responsible for keeping relevant stakeholders abreast of s of strategic, business and regulatory activities as well as driving for better ways of working through optimised operational processes.
• Define and track key performance indicators (KPIs) to measure the success and impact of change initiatives and your contribution.

Your Capability and Experience

You are a highly motivated individual that drives exceptional outcomes through your strong collaboration skills, your resilience and curiosity. 

Although strong background in change/ implementation is valued, a curious mindset, great stakeholder engagement skills, strong attention to detail and networking skills will enable you to be successful in this role. Ideally, you will possess strong regulatory expertise, a passion for process improvements, and the drive to make a difference. 

What to Expect

At CFS, you'll be working among the very best in the wealth management industry. It's an inspiring environment that encourages development and celebrates success. Other things to look forward to:

• Access to CFS Employer Super, which offers an expansive investment menu and flexible insurance solutions 
• Support with financial services, including discounts on home loans and daily bank accounts through our partnership with a leading financial institution
• Access to 24/7 confidential support covering safety, medical and mental health services  
• Additional leave day to celebrate your birthday
• Life Leave - 3 days per annum to focus on your wellbeing or celebrate a special event
• Exclusive discounts on retail, travel and entertainment

CFS Culture

At CFS we are committed to creating a thriving environment where individuals can flourish. We believe that success is built upon strong teams, and we are dedicated to celebrating uniqueness, championing individuality and supporting a diverse and inclusive workforce. We believe that when you can truly be yourself, you can unlock your full potential. 

Apply today and join us in helping Australians to achieve their financial freedom. 

Please note, CFS requires all candidates to have full work rights in Australia.

Where we have preferred candidates, background checks (including Police, Employment, Bankruptcy checks, ASIC banned and disqualified persons) will be completed prior to the final preferred candidate’s employment being confirmed. The outcomes of the background checks do not preclude the preferred candidate, however, they will be assessed against the inherent requirements of the role.

This role is based on Gadigal Land (Sydney).