CET IDM Oncology Brand Training Manager

CET IDM Oncology Brand Training Manager
Job Level: J70
Key Interactions: BU Leads, Sales Managers, Marketing and Medical Managers, District Managers, Sales Representatives, IDM CET Excellence Leads.
ROLE SUMMARY
The CET IDM Brand Training Manager role is responsible for Customer Engagement Training (CET) for one or more brands, Business Unit (BU) or Therapeutic Area (TA). The role is responsible for providing product and customer engagement skills training to new and existing CFCs ensuring that CFCs have the skills and knowledge required to successfully represent Pfizer in the marketplace.
As the representative of the Customer Engagement Training Team to the in market brand/BU/TA leadership, the IDM Customer Engagement Training Therapy Area and Product Training Manager role participates as a strategic partner, thoroughly understands the needs of the BU to which they are assigned, and defines, develops and delivers training services to meet the needs of the business in support of Brand Launches, new to brand training as well as ongoing training needs based on critical market needs, and other product business-related initiatives.
Serving as the subject matter expert, the role is expected to maintain up to date expertise on the therapy, market, and sales approaches associated with the assigned product/TA.
CET IDM Brand Training Managerの役割は、1つあるいは複数のブランド、事業部門 (Business Unit：BU)または疾患領域(Therapeutic Area：TA)における顧客エンゲージメントトレーニング（Customer Engagement Training：CET)を担当することです。この役割は，新任および既存のCFCに対して、製品および顧客エンゲージメントスキルトレーニングを提供し，CFCが市場でファイザーの代表として成功するために必要なスキルと知識を確実に有する事に責任を負います。
市場のブランド/事業部門/疾患領域リーダーシップに対するCETチームの代表として、CET IDM Brand Training Managerは、戦略的パートナーとして参画し、担当する事業部門のニーズを十分に理解し、ビジネスニーズに合致したトレーニングを定義、開発、展開し、製品ロンチや新担当製品研修、市場のニーズやその他製品関連のイニシアチブに基づく継続教育を担当します。
専門分野のエキスパートとして、CET IDM Brand Training Managerは、担当する製品/疾患領域に関連する治療指針、市場、およびセールスアプローチに関する最新の専門知識を維持することが期待されます。
ROLE RESPONSIBILITIES
• Serve as the primary representative of the Customer Engagement Training organization, acting as a strategic partner to brand leadership to drive BU and Brand strategic priorities.
CET組織の主担当者として、ブランドリーダーシップの戦略的パートナーとして行動し、BUおよび製品の戦略的優先事項を推進する
• Define both short-term and long-term training priorities for sales team for allocated Brands, in collaboration with allocated BU business and brand leadership as well as other key stakeholders.
セールスチームに割り当てられたブランドに対する短期および長期のトレーニング優先事項を、関係するBUビジネスおよびブランドリーダーシップ、ならびに他の主要なステークホルダーと協力して定義する
• Develop strong relationships with Business Unit Partners, collaborating closely with Leadership, Marketing, Medical, Sales, Regulatory, and Legal teams to prioritize training needs and manage demands effectively.
BUパートナーと強固な関係を構築し、リーダーシップ、マーケティング、メディカル、セールス、レギュレーションおよび法務チームと緊密に協力しトレーニングニーズの優先順位を付け、トレーニングデマンドを効果的に管理する
• Responsible for the Development/translation/localisation and GCMA approval of learning journeys and training curricula to address brand training needs, coordinating with cross functional team members for an integrated approach to content development and mastery.
ブランドのトレーニングニーズに対処するためのラーニングジャーニーおよびトレーニングカリキュラムの開発/翻訳/ローカライゼーションおよびGCMA承認に責任を負い、コンテンツ開発と習得に対して統合されたアプローチで行えるようクロスファンクショナルチームメンバー間の調整を行う
• Utilize learning technology and manage training courses using Pfizer endorsed platforms such as Microsoft Teams, PLA Platform and Qstream
ラーニングテクノロジーを活用し、Microsoft Teamsや PLA Platform、Qstreamなどファイザーで承認されたプラットフォームを用いて、トレーニングコースを管理する
• Oversee the certification process for customer-facing colleagues according to CET core standards and local regulatory requirements.
CETのコアスタンダードおよび各国のレギュレーション要件に従い、ＣＦＣの認定プロセスを監督する
• Lead the programme management, development, and execution of training programs in accordance with Product business strategies, BU needs, selling and coaching model constructs, and pre-determined impact and outcome metrics.
製品のビジネス戦略、BＵニーズ、セールスおよびコーチングモデルの構築、事前に定めたインパクトや成果指標に従って、トレーニングプログラムの管理、開発、および実行をリードする
• Ability to deliver all skills related to effective customer engagement for our brands: selling skills, objection handling, effective communication, customer understanding etc.
ファイザーブランドに対する効果的な顧客エンゲージメントに関連するすべてのスキル（セリングスキル、反対処理、効果的なコミュニケーション、顧客理解など）を提供する
• Ensure, whenever possible, that core Customer Engagement Training content is used. The role may serve, when required, as a training content development expert for local training At least　needs Brand POAs, brand & business acceleration efforts, and dynamic training needs.
可能な場合は常に、CETコアコンテンツが使用されていることを確認する。必要に応じて、ブランドPOAや、ブランドおよびビジネス加速への取り組み、変化するトレーニングニーズに対応するためにローカルトレーニングのコンテンツ開発の専門家として機能する
• Oversee multi-modal learning resources, including print, eLearning modules, leader-led workshops, presentations, pre-launch and launch training sessions,and sustainability programs.
紙媒体、e-learningモジュール、リーダー主導のワークショップ、プレゼンテーション、プレロンチ/ロンチトレーニングや継続トレーニングなど、多様なラーニングリソースを管理する
• Lead and/or participate in a cross-functional team construct to form and implement Brand Training Curricula, including planning, logistics, participant management.
プランニング、ロジスティクス、参加者管理等を含むブランドトレーニングカリキュラムの企画実行するためのクロスファンクショナルチームをリードする、また/或いは　チームに参加する
• Conduct and coordinate engaging training sessions, utilising Subject Matter Experts where necessary, both virtually and in person, covering product knowledge, disease states, competitive analysis, market dynamics, customer dynamics, sales techniques, and technical expertise.
製品知識、疾病、競合分析、市場動向、顧客動向、販売技術、および技術的専門知識をカバーするために、必要に応じて専門家を活用し、バーチャルおよび対面でトレーニングセッションを調整および実施する
• Provide coaching and mentorship to colleagues throughout their training journey.
トレーニングジャーニーを通じて、社員にコーチングとメンターシップを提供する
• Collaborate with the wider Global Customer Engagement Training (CET IM and GCET Global Content Creation Teams) to provide local training content needs and determine suitable core content for implementation.
広くグローバルのCETチーム（CET International marketやGlobal Customer Engagement Training　Global Contents Creation Team）と協業し、ローカルのトレーニングコンテンツニーズを満たし、導入に適したコアコンテンツを決定する
• Understanding CET service offerings, organizational capabilities and leverage such knowledge to analyse market and other relevant data to identify new training needs and refine existing training curriculum and recommend new trainings to optimize salesforce effectiveness.
CETのサービス提供内容、組織の能力を理解し、その知識を活用して市場やその他の関連データを分析し、新しいトレーニングニーズの特定、既存トレーニングカリキュラム改善、セールスフォースの効果を最適化するための新しいトレーニングを推奨する
• Familiarize with and act as an expert for the current selling framework, market and customer content, new disease states and treatments across the current and future product portfolio.
現在および将来の製品ポートフォリオにおける現在のセリングフレームワーク、市場および顧客コンテンツ、新しい疾患および治療方法に精通し、エキスパートとしての役割を果たす
Education, Skills, and Experience:

• Bachelor's degree (scientific)
• Strong track record of success for about 3 years as sales representative, trainer or marketer or related role in Oncology-
• Excellent training delivery, presentation, and facilitation skills - both 'face to face' and 'virtual' at all levels.
• Ability to develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Excellent stakeholder management & influencing skills at all levels.
• Evidence of successful cross-functional & cross-cultural working
• Ability to manage multiple, complex projects simultaneously.
• Ability to align knowledge with business priorities and execute strategies accordingly
• Passion for innovation and trying new approaches. Proficient in MS Office (Excel, PowerPoint) and interested in developing digital competencies (e.g., training delivery tools, AI, and learning content management systems).
• Ability to make sense of complex information to make sound judgment and decision making with minimal direction
• A track record of holding self and others accountable to meet commitments
• English language competency: ability to speak and present English in business setting.
• Flexibility to travel domestically and internationally, as required, and to be mobile in various work environments.

Competencies:

• Program Management: Overseeing the management, development, and execution of training programs to meet organizational needs, including the translation, localization, approval of training contents and scheduling, coordinating, and planning training sessions effectively.
• Impact and Influence: Strong interpersonal and communication skills, with confidence and a flexible style that positively impacts colleagues at all levels.
• Motivating Others: Confidence and a flexible style that positively impacts colleagues across all levels and disciplines.
• Business Acumen: Clear understanding of local business needs and requirements and excellent in prioritization.
• Strategic Agility: Ability to initiate and adapt positively to change, manage multiple complex projects simultaneously, and make decisions that positively impact business results.
• Cross-functional and Project Leadership: Excellent stakeholder management skills.

Work Location Assignment: Hybrid
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
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