SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Change Manager
Locations: Australia | Hybrid
Get To Know Us:
SS&C GIDS provides information processing and computer software services and products. The Company’s operating segments include financial markets, customer management, professional services, and output solutions. SS&C GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model
- Your Future: Income Protection Insurance & Salary Continuance
- Work/Life Balance: Generous Bereavement & Compassionate leave
- Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customized, including SS&C University
- Extra Perks: Discounts on fitness clubs, travel and more!
What You Will Get To Do:
The Change Manager role is responsible for the end-to-end change approach for assigned initiatives, ensuring stakeholders are prepared and supported to adopt new processes, systems, roles, and ways of working. Success will be measured by adoption, readiness, sustained behavioural change, and delivery of agreed business benefits.
- Own the change strategy: Define and maintain the end-to-end change management strategy, plan, milestones, deliverables, dependencies, and success measures for assigned initiatives.
- Assess change impacts and readiness: Identify affected stakeholder groups, role and process impacts, capability gaps, change risks, and readiness requirements, and keep assessments current throughout delivery.
- Drive stakeholder alignment: Map and actively engage sponsors, leaders, clients, vendors, and impacted teams, clarifying the decisions, actions, and visible sponsorship required from each group.
- Lead communications and engagement: Develop and deliver targeted communication and engagement plans that explain what is changing, why it matters, when it will occur, and what stakeholders must do.
- Own training and business readiness: Determine learning needs, coordinate training and support materials, and verify that teams, processes, controls, and support arrangements are ready before implementation.
- Manage resistance and change risk: Proactively identify resistance, fatigue, and adoption barriers; establish mitigation actions; escalate unresolved issues; and hold action owners accountable for closure.
- Measure adoption and benefits: Define adoption and readiness measures, monitor outcomes, report progress and risks to governance forums, and intervene where expected behaviours or benefits are not being achieved.
- Embed and transition change: Lead post-implementation reinforcement, capture feedback and lessons learned, and ensure ownership is transferred to business leaders with sustainable controls and support in place.
What You Will Bring:
- Change leadership experience: At least 5 years’ experience leading end-to-end organisational change for complex business or technology initiatives, with clear accountability for adoption and readiness outcomes.
- Financial services knowledge: Demonstrated change experience in financial services, ideally across asset servicing, investment management, superannuation, transfer agency, fund accounting, custody, client reporting, payments, reconciliation, or digital client platforms.
- Structured change practice: Strong capability in change impact assessment, stakeholder analysis, business readiness, communications, training, resistance management, adoption measurement, and benefits realisation.
- Influence and accountability: Confidence to challenge constructively, influence senior stakeholders, set clear expectations, assign actions, escalate risks, and maintain delivery momentum across business and specialist teams.
- Communication and facilitation: Excellent written, presentation, workshop, and client-engagement skills, with the ability to translate complex change into clear, practical actions for different audiences.
- Delivery environment: Experience working across Agile, SAFe, Waterfall, or hybrid delivery models and using tools such as Jira, Confluence, Xray, SharePoint, and Microsoft Office.
- Qualifications: Change management certification such as PROSCI is highly desirable; project management qualifications or experience, including PMBOK or PMP, are advantageous.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Applications will be accepted on an ongoing basis until the position is filled.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
