Change Manager

Organisational Change Manager 

• You are passionate about change and digital technology
• Our team is committed to providing the best digital experiences for our customers
• We work in a collaborative, fast-paced environment committed to continuous improvement

See yourself in our team

Retail Technology is responsible for the world-leading application of technology and operations across every aspect of CommBank and Bankwest Retail – from product platforms for our customers, to essential tools within our business. This role will sit within the Organisational Change Management Chapter (OCM) in Retail Technology. The OCM Chapter is responsible for delivering customer and colleague value by ensuring our people are fully equipped and enabled to accept the changes delivered by Retail Technology and aligned teams. We support our Retail crews to engage, educate, excite, enable and embed change while always looking to evolve our capability as a team.

Do work that matters

Build your career as an Organisational Change Manager, supporting strategic digital technology projects that make a real difference to our people and our customers.

Use your love for transformation, agile mindset, creative thinking and passion for people to design and deliver high quality change approaches and interventions that ensure organisational change is effective and sustained.

You are an innovative thinker, self-driven, adaptable and happy to take the initiative, and are dedicated to creating a better digital technology experience for our staff and customers.

On any given week, you will:

• Build and maintain strong relationships with stakeholders, including engaging with senior stakeholder groups across the business to develop effective relationships to be able to influence the successful delivery of change initiatives
• Conduct detailed change impact assessments for initiatives to determine the impact on our people, our business and the Group
• Adhere to the Group Delivery Framework to develop and deliver fit-for-purpose change solutions and interventions, including communication collateral, training/reference materials and presentations
• Consider the success measures and OCM risks for changes, using metrics to monitor progress, adoption and sustainability
• Collaborate across the OCM Chapter Area and Practice to drive knowledge sharing, best practice and problem solving.
• Undertake other key initiatives as required by the Chapter leadership team to support the Chapter and Practice
• Role model the Group’s values and adhere to Group’s Code of Conduct, which sets the standards of behaviour, actions and decisions we expect from our people.

We are interested to hear from people who have:

• Change management experience, leading change programs or working as part of a team with end-to-end OCM responsibilities
• A track record of creating and driving change management deliverables, including the design and delivery of training and communication materials
• Proven stakeholder engagement experience, including the ability to build trusting relationships, influencing and communicating effectively to set expectations and drive outcomes
• Strong verbal, written and presentation skills to deliver and facilitate training/workshops and other presentations
• A proactive approach with a ‘can-do’ attitude, and able to work autonomously
• A continuous improvement mindset, are curious and high attention to detail
• A growth mindset and familiarity with agile practices
• A risk mindset – All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.

If this sounds like you, apply today!

Working with us

Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you.  Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. 

Here, you’ll thrive. You’ll be supported when faced with challenges and empowered to tackle new opportunities. We really love working here, and we think you will too.  We support our people with the flexibility to balance where work is done with at least half your time each month connecting in our Sydney office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work for you.