Claims Administration Assistant

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Job Description:

It’s an exciting time for Everest Internation Reinsurance (‘Everest’). As we continue on our journey, we see significant opportunities to expand our reach, build diversity and enhance our capabilities in critical markets.

Everest is a leading global reinsurance and insurance provider, operating for over 50 years through subsidiaries in the Bermuda, Canada, Europe, Singapore, US, and other territories. Our strengths include extensive product and distribution capabilities, a strong balance sheet, and an innovative culture. Throughout our history, Everest has maintained its discipline and focuses on creating long-term value through underwriting excellence and strong risk and capital management. But the most critical asset in this organization is our people. 

This position will be based in our Sydney or Melbourne offices.

Role Purpose:

Reporting to the Head of Claims, Australia, you will provide operations support services to the Claims Team including the following:-

• Claims administration and support

• FNOL and Financial processing

• Support in the creation and maintenance of documented processes and procedures

• Support process change resulting from regulatory change, market reform or adoption of best practice

• Business systems testing support and training

• Bordereau validation and processing

• Loss Fund Management

• Event Code management

• Project support as needed

• Maintaining internal & external business relationships including management of 3rd party service providers

• Work to support our claims strategy with brokers and clients and deliver against our key performance indicators   

Key Accountabilities:

• Support the Claims Team to ensure all claims administrative and operations support services are delivered to the agreed quality and within defined service levels.

• Assist with the production of operational claims reports, management information and other statistical data and analysis as required by senior management and the business unit claims handlers in managing the business unit as may be required.

• Delivery of nominated projects through personal ownership or in collaboration with colleagues.

• Assist the Head of Claims and Claims Team with the creation and maintenance of manual claims records on internal claims systems, together with processing claim bordereaux and loss funds.

• Produce exception reports and act on them in a timely manner to ensure accurate claims details are maintained on Everest Underwriting/Claims System(s) including claims estimates and regulatory/business coding.

• Develop and maintain good working relationships with the business unit claims handlers and key Everest stakeholders, all external customers including brokers, reinsurers and 3rd party service providers.

• Any other ad hoc duties or tasks as defined and agreed with the Head of Claims.

Professional Experience:

• Appropriate professional qualification or with relevant industry experience

• Microsoft Word, Excel, Power Point and Outlook

Skills, Abilities & Competencies:

• Superior stakeholder management.

• Outstanding communication, both written and verbal.

• Experience working with 3rd party providers.

• Ability to think proactively and offer solutions to problems.

• Ability to understand the bigger picture and visualise the end-to-end process of transactions.

• Extensive technology experience including ClaimCenter, IRIS, DMS, Workflow and MS Office suite.

• Strong analytical skills to ensure integrity of data, ability to audit and self-audit.

• Strong prioritisation and time keeping skills.

What if I don't meet every requirement? At Everest we are dedicated to building an inclusive and authentic workplace. So, if you are excited about this role but your past experience doesn’t align perfectly with every element in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Please let us know if you need any accommodations throughout the application or interview process.

Our Culture 

At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Click here to learn more about our culture. 

• Our Values are the guiding principles that inform our decisions, actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Inclusion and Belonging.

• Our Colleague Behaviors define how we operate and interact with each other no matter our location, level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together.  

All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues, and the global communities we serve.  

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