Lead operations for the Small Business and Growth division, enhance planning and execution processes, and foster collaboration across Product, Technology, and Design teams.
Our Purpose
At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.
You will play a key role linking the Xero nervous system together across the large and geographically dispersed Product & Technology organisation at Xero. You will also be part of evolving and scaling our Product & Technology Operations team and capability to support our senior leaders execute on the Xero strategy and deliver value to our customers.
You will be accountable for a strategically important Product or Technology division within Xero, specifically the Small Business and Growth division.
The role will work closely with leaders and teams across the Small Business and Growth division to build expertise and trust across multiple sub portfolios acting as their Chief of Staff.
As a member of various product or technology leadership teams you will be a critical business partner to multiple GMs and EGMs helping to shape and lead key operating models, rituals and core processes.
What you’ll do
- Be a trusted advisor of the Small Business and Growth leadership team(s) and a critical operations partner to the EGMs and GMs across Product, Technology and Design
- Enable teams to better execute product and business strategies by shaping, influencing and leading various operational rituals and processes.
- Drive the execution and continual improvement of annual and quarterly planning rituals and activities, including maintaining roadmaps, tracking OKRs and preparing reviews.
- Drive and influence cross-functional and cross-domain collaboration with areas outside of Product and Technology including Design, Marketing and Data and Science to drive unified customer experiences and business / product outcomes.
- Facilitate your divisions to effectively prioritise, measure, report & act on key metrics including financial, product and technical indicators, working closely with relevant business partners.
- Proactively identify and deliver operational improvement and synergies across your teams and the wider Product & Technology organisation.
- Provide mentorship and coaching in the team, helping to build a collaborative and engaged culture. This may include people or project leadership as part of specific programmes of work.
- Work dynamically and flexibly across various global timezones with leadership teams that are globally dispersed.
Critical competencies/experience
- Be the subject matter expert in either SaaS product operations or marketing and launches operations
- Have a minimum of 8+ years in operations, marketing operations, product or strategy roles, SaaS experience preferred.
- Strong understanding of technology products and the product development process through to launch
- Experience leading through influence.
- Proven delivery of programmes of work.
- Awareness of modern delivery principles and practices.
- Proven experience collaborating and building trust and effective working relationships with stakeholders across all levels of the business.
- Proven ability to influence outcomes at a range of levels from individual contributor to executive level leader
Why Xero?
Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.
Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. Our goal is to make sure you feel welcome and supported to do the best work of your life.
At Xero we embrace diversity and inclusion and value a #challenge mindset. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.
Top Skills
Product Development
SaaS
Xero Sydney, New South Wales, AUS Office
Our office is in the heart of the Sydney CBD with views of the Sydney Harbour Bridge. We're just over by Wynyard Park so it's easy to get to.
Similar Jobs at Xero
Cloud • Fintech • Information Technology • Machine Learning • Software
Lead payment operations at Xero, ensuring compliance with AFSL obligations, implementing fraud prevention measures, and managing cross-functional teams.
Top Skills:
Fraud Detection SystemsPayment Processing WorkflowsTransaction Monitoring Tools
Cloud • Fintech • Information Technology • Machine Learning • Software
As a Senior Executive Business Support, you'll manage daily operations for the CEO's office, support executive travel, and enhance communication within the leadership team.
Cloud • Fintech • Information Technology • Machine Learning • Software
As a Senior NetSuite Specialist, you'll optimize the NetSuite platform, provide technical support, manage integrations, and enhance functionality, while coaching team members.
Top Skills:
NetSuiteSuiteflowSuitescripts 2.0
What you need to know about the Sydney Tech Scene
From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.
