Claims System Specialist

Role Highlights  

• Location: Flexible on QBE office location in Australia 

• Type: 12-month fixed term contract/secondment 

• Hybrid role 

The opportunity 

This is a fantastic entry point into a systems, projects and business-facing role – ideal for someone currently in claims who’s curious about how our systems work and keen to step into something different. 

You’ll play a key role in improving how our Claims systems operate, supporting users across the business and working closely with both Business and Technology teams. 

It’s a great opportunity to build exposure across systems, testing, process improvement and stakeholder engagement – while still leveraging your claims knowledge. 

About QBE   

• At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.   

• We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.  

• What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. 

Your new role 

• Supporting users across our Claims systems and related platforms 

• Investigating and resolving system issues and incidents 

• Managing requests through the Enquiry Inbox and providing timely responses 

• Creating and executing testing (UAT, PVT, Regression) 

• Partnering with stakeholders to gather requirements and improve processes 

• Assisting with system enhancements, releases and projects 

• Identifying opportunities to simplify and improve the way we work 

About you 

• Have experience in CTP or Workers’ Compensation Claims (or similar) 

• Are curious about how systems work behind the scenes 

• Enjoy problem-solving and digging into issues 

• Have strong attention to detail and organisation skills 

• Communicate well and build strong relationships with stakeholders 

• Are comfortable managing multiple priorities in a fast-paced environment 

Benefits   

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance 

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 

• Life Leave, supporting the life events we all experience, leaving your annual leave for rest 

To learn more about benefits of working with us, click here. 

Awards & Recognition  

We value our employee’s experience with us and are proud to have been recognised for the following awards: 

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program 

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards  

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates 

To learn more about our achievements, click here. 

How to Apply  

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. 

Your career. At the heart of it.  

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected].