Claims Training Consultant

• Help protect over 5 million Australians, making a real difference in their lives during their most challenging times. 
• Work with experienced and skilled colleagues who support and inspire one another to achieve collective success
• Take on new responsibilities and learn new skills that elevate both your personal and professional journey within a supportive environment. 

Your work at TAL will have a direct impact on the lives of over 5 million Australians, often during their most challenging times. Alongside our partners, you’ll contribute to meaningful work that makes a difference.  

We’re committed to being proactive and accountable, enhancing how we work and collaborate to get things done. Our values – respect, commitment, and resourcefulness – guide us as we deliver on our purpose, working with governments, industry colleagues, and partners to make a lasting impact.  

We also do what’s right by giving back. Through volunteering, championing equity, health, and sustainability, we actively support our community.

This is a great opportunity to use your claims knowledge to deliver a quality training service for our Claims team members.

You’ll play a key role in developing and delivering high‑quality training, keeping materials current, and collaborating with stakeholders to support effective learning across the Claims team.
 

In this role you will:

• Deliver training aligned to the TAL Claims Learning Strategy and Capability Framework, incorporating formal, informal, and digital learning methods

• Develop or source claims‑specific training materials, incorporating case studies, legislative updates, and changes to systems, processes, and other relevant content.

• Assess the impact and effectiveness of training initiatives to confirm alignment with QA and accreditation requirements.

• Stay informed on life insurance guidelines, processes, and policy changes, updating training materials to reflect industry and TAL requirements and conveying these updates to team members clearly and accurately.

• Coordinate activities required for training delivery, including managing registrations and attendance to support reporting obligations.

• Work with Claims Governance, Technical Specialists and key stakeholders to keep technical training materials current and aligned with policies and Process Maps, while providing technical training support as needed.

• Experience in learning and development or technical assessment within the Life Insurance industry (or a similar sector) is highly valued.

• Demonstrated knowledge of Life, Trauma, TPD, Disability and Income Protection claims assessment and management requirements.

• A background in eLearning design principles and/or relevant training qualifications—such as a Certificate IV in Training and Assessment or tertiary studies in Education—is desirable but not essential.

• Ability to work effectively both independently and as part of a team.

• Strong understanding of regulatory and legal obligations relevant to Life Insurance claims assessment.

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:  

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index  

• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change  

• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan. 

• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.  

• Need adjustments during the recruitment process? Let our team know by getting in touch with us here—we’re here to support you. 

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.   

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.  

#LI-Hybrid   

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.