Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
Work that matters - What you'll do
As a Client Integration Manager, you'll ensure clients transition smoothly onto our products and services. Reporting to Head of Client Delivery, you'll lead a team of Integration Specialists, provide technical expertise, support client onboarding and product migration, and improve our integration processes.
- Lead a team of Integration Specialists, ensuring clear goals, performance, and a collaborative team culture.
- Oversee end‑to‑end onboarding and integration activities, including planning, API configuration, testing, troubleshooting, and User Acceptance Testing.
- Build strong, trusted relationships with clients, ensuring their technical and operational needs are clearly understood and addressed.
- Communicate technical concepts in simple, accessible language for both technical and non‑technical team members.
- Resolve integration issues, ensure accurate documentation, and maintain high security and data protection standards.
- Improve processes, adopt new tools or methods, and streamlining ways of working to enhance client experience and team efficiency.
More about you
- 5+ years of experience in client‑facing technical roles or integration environments.
- Experience with APIs, system integration, and secure data practices.
- Ability to troubleshoot issues in complex technical environments.
- Proven leadership experience with strengths in coaching, communication, and supporting team capability.
- Ability to translate technical information for diverse audiences.
A degree in IT, Computer Science, or a related field is preferred. Certifications in integration, project management, or API technologies are helpful but not essential.
Additional InformationOur uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Top Skills
Experian Sydney, New South Wales, AUS Office
118 Mount Street, Sydney, NSW , Australia, 2060
