Client Partner

Role Summary and Impact

EssenceMediacom, part of WPP, is a new breed of media agency. Grounded in analytics & insights and powered by data & technology, we believe in the power of media and creative to drive breakthroughs for the world’s best brands. We help clients understand the modern marketing paradox and discover the breakthroughs brands need to win with their consumers. We are designed for the new communications economy — built on data & technology, built for people & algorithms, built around diverse schools of thought, built to test & learn at scale, and, crucially, built to evolve.

As a Client Partner, you are responsible for leading a portfolio of clients and the broader Client Leadership team, acting as a true strategic partner and an extension of their business. Your core mission is to deeply understand your clients' business, challenges, and objectives beyond just media & advertising. You will unearth and develop innovative solutions that drive their business forward, leveraging EssenceMediacom's expertise to deliver breakthrough thinking. You are the gatekeeper of the client's experience, fostering indispensable, long-term partnerships that are built on trust and a shared vision.

You will lead the end-to-end client journey, from strategic planning and execution to commercial growth and team development. Your success will be measured by high client satisfaction scores (e.g., TRR, Vantage scores), the retention and growth of your team, the profitability and expansion of your client portfolio, and your leadership in championing the EssenceMediacom Breakthrough planning process.

Core Responsibilities

• Lead client portfolio management, fostering deep, indispensable partnerships built on an implicit understanding of their business, industry, and challenges.
• Drive the EssenceMediacom Breakthrough planning process, overseeing the creation of insightful channel strategies and innovative solutions that deliver against client objectives and KPIs.
• Oversee the complete end-to-end client service delivery, ensuring best-in-class execution, timely and accurate reporting, and accountability for all deliverables and auditing requirements.
• Act as the primary point of contact for senior client stakeholders, building trust and maintaining strong relationships through proactive engagement, face-to-face interaction, and exceptional service.
• Identify, develop, and convert strategically relevant revenue opportunities for EssenceMediacom's diversified services, contributing to agency growth.
• Ensure the financial health of client accounts, accurately forecasting revenue and billings, managing profitability, and minimizing debt.
• Collaborate effectively with internal EssenceMediacom disciplines and specialist business units (SBUs) to leverage their expertise and add value to clients.
• Lead and mentor a large Client Leadership team, fostering a culture of high performance, continuous development, and strong retention through regular 1:1s, clear career paths, and effective communication.
• Champion EssenceMediacom's vision and values, both internally and externally.
• Lead new business pitches as required, contributing to agency growth and reputation.
• Drive continuous improvement in client satisfaction scores (e.g., TRR, third-party reviews) through proactive action plans and issue resolution.
• Manage resource planning to ensure optimal service delivery and team efficiency.

Skills and Experience

What Makes You Great

• Extensive experience in client leadership, managing a portfolio of accounts and senior client relationships.
• Proven success in leading and developing large teams, with a focus on mentorship and fostering growth through others.
• Deep expertise in the media landscape, media agency processes, and core client servicing principles (listening, acting, leading, anticipating).
• Exceptional communication, presentation, and negotiation skills, with the ability to confidently lead difficult conversations and influence senior stakeholders.
• A naturally curious and strategic mindset, always seeking to understand client business challenges and provide innovative, outcome-driven solutions.
• Highly collaborative, agile, and adaptable, able to build long-term, meaningful partnerships with clients and other agency partners.
• Strong financial acumen, with experience in revenue forecasting, profitability management, and managing contractual commitments.
• Possesses a strong point of view and consistently puts the client’s interests first, focusing on business outcomes.

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

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