Client Program Manager, Gas

Client Program Manager, Gas

Location: Australia

Job Term: Full-Time

The Opportunity: Picarro is seeking a Client Program Manager to support our Gas APAC team (remote with expected travel 30-50% of the time.

Responsibilities:

• Work directly with regional sales account managers
  • Support Sales Directors with expertise and field experience during client’s engagements
  • Pre-Sales technical support, presentations, and tradeshows
  • Support Business Case development
  • Work with sales account managers on RFI and RFP submissions
  • Identify potential adoption hurdles, work with broader Gas team for possible solutions
• Pilot or service project management
  • Definition of trial objectives in collaboration with Sales and senior management
  • Definition of client’s data deliverables with Sales and senior management
  • Planning and scheduling of data collecting activity with client
  • Planning and scheduling of field work (LISA investigation & Validation)
  • Work with operations to organize pilots, demos, and projects (car, system, ATA carnet, hand-held, etc.)
  • Work with P-Cubed admin to create the software infrastructure as required for deliverables (Pcubed, ESRI, mobile App, Dashboards)
  • Align internal staff & external partners with pilot schedule to ensure timely delivery of results
  • Work with GIS team to define GIS data requirements according to objectives and deliverables
  • Work with GIS team to create GIS boundary according to objectives, deliverables, and client’s requests, and the GIS upload process into Pcubed
• Pilot/Demo or service project execution & oversight
  • Supervision of data collecting activity
  • Quality control of driving & driver management
  • Kick-Off meeting with client (on-site or remote)
  • Keeping client up to date about pilot progress
  • Align data deliverables with client’s expectations and operational resources – e.g. PS score, emissions threshold
  • Support external partner or execute field operations (LISA investigation) if part of the deliverables
  • Generate final data deliverables in collaboration (in collaboration with data analytics team if required)
  • Create final presentation in collaboration with Sales and senior management.

MSA Customer Onboarding (6 to 12 months):

• Pre-Deployment Phase:
  • Definition of technical requirements with client e.g. vehicle, regulatory
  • Definition of staff requirements for client: Driver (night shift), Analyst, investigator, data analyst, GIS expert, project manager
  • GIS data requirements according to defined objectives and deliverables
  • GIS boundary creation according to objectives, deliverables, and client’s requests
  • Oversight of GIS upload process into P-Cubed
  • Define best practices and initial objectives that should be achieved within the first few months of deployment
  • Organize external resources (e.g. driver, investigator) as required by the client’s operations and business case
  • Plan and schedule the hardware installation onsite or at Picarro premises
  • Plan customer communication regarding support structure between FAE and PM/Customer
• Deployment Phase (onsite):
  • Manage Installation & Testing of the system into the client’s vehicle
  • Training of customer resources on the various roles and tasks linked to the car’s operation (driver, analyst, investigator)
• Adoption Phase
  • Frequent deployment calls with the client to ensure a successful starting phase and to capture potential issues at an early stage
  • Develop level 1 support capabilities at the client (or through an external partner) – training to be provided by FAE team
  • Drive early customer strategies, use cases, workflow integration and data consumption/integration needs
  • Support case studies and data requirements for Rate Case and PUC discussions
  • Deliver customer specific workflow procedures
  • Support and deliver data analysis during this phase
  • Manage transition of customer support to Field Operations

Client-Scaling Phase (Sales-Farming activities):

• Identify scaling-up opportunities and support sales with KPI & data analytics to support business growth
• Implement Picarro use cases and application playbooks – e.g. Advanced leak survey, super emitter program, measurement-based emissions inventory
• Ensure client’s satisfaction and bring up issues with Sales and senior management
• Ensure data quality meet client’s requirements
• Support client with KPI analysis and dashboards in order to communicate gaps and issues at an early stage
• Support the client to streamline processes and further integration of Picarro into client’s software solution (e.g. SAP)
• Ensure timely remedy of technical issues through internal resources or by developing external partners (training and enabling external engineers for level 2 support by FAE Team)
• Manage customer GIS/Boundary updates

Requirements:

• Bachelor’s degree (advanced degree a plus) in an engineering field of study
• Required language skills: English and Spanish, full proficiency. This role will also manage customers in Latin America.
• 5+ years of experience in customer facing roles.
• 3+ years of field experience/hands-on practice or knowledge of cutting-edge technologies – electronics, mechanical, optical engineering
• 5+ years of experience handling multiple projects and meeting deadlines.
• Prior experience in Natural Gas and Energy markets a plus
• Ability to be a good listener, understanding customer questions and assisting them to find the right solutions.
• Excellent mind mapping skills, laying down complex processes into simple procedures.
• Clean, detailed, and clear documentation practitioner.
• Ability to effectively communicate technical information to non-technical audiences.
• Excellent oral and written communication skills.
• Results-oriented team player with a "make it happen" attitude.
• Versatility, flexibility, and willingness to work with constantly changing priorities.
• Ability to travel to customer sites, conferences, and other outreach activities.
• Demonstrate the necessary skills to negotiate issues with peers, partners and customers using a Win/Win philosophy.
• The company reserves the right to require random drug testing for all applicable positions

About Picarro:

We are the world's leader in timely, trusted, and actionable data using enhanced optical spectroscopy. Our solutions are used in a wide variety of applications, including natural gas leak detection, ethylene oxide emissions monitoring, semiconductor fabrication, pharmaceutical, petrochemical, atmospheric science, air quality, greenhouse gas measurements, food safety, hydrology, ecology, and more. Our software and hardware are designed and manufactured in Santa Clara, California and are used in over 90 countries worldwide based on over 65 patents related to cavity ring-down spectroscopy (CRDS) technology and are unparalleled in their precision, ease of use, and reliability.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, gender identity, social orientation, nor on the basis of disability. Posted positions are not open to third party recruiters/agencies and unsolicited resume submissions will be considered free referrals.

If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Picarro, Inc. at [email protected] for assistance.