Your role
At Allens, our business teams are also specialists in their field, using their unique knowledge and expertise to solve critical client and business challenges.
You'll be a part of our Clients and Growth team based in Sydney or Melbourne. Our team's overarching goal is to drive growth for the firm by building, enhancing and protecting our brand, networks and relationships. We are committed to cultivating client experiences that deliver genuine value, and developing the capacity of our people to do the same.
As a Client Relationship Manager, you will be responsible for managing a number of the firm's most significant and valued client relationships, including developing and implementing client strategies to ensure the firm’s relationships with its key clients continue to strengthen and grow.
You will also be responsible for:
Developing a strong understanding of your clients, including their business strategies, their industries, their people and key decision makers, and sharing this understanding across the firm.
Developing and implementing engagement plans for key buyers and influencers across your clients.
Conducting regular client feedback to spot opportunities and ensure that Allens is delivering consistently excellent service to clients.
Coaching partners, lawyers and practice executives on best practice client relationship management and the role each of them has to play in enhancing the client experience, strengthening client relationships and growing work.
Building your own strong relationships across the client's organisation to help ensure the client's needs are being met.
Driving efficient and connected client teams: maintaining routine and momentum to strengthen and grow client relationships.
This is a permanent, full-time opportunity. At Allens we have a hybrid working structure, typically 60% in the office and 40% from home. We would be happy to discuss any other flexible working arrangements that best support you.
About you
You will have:
Proven experience as a dedicated client relationship manager, ideally within professional services.
Demonstrated ability to manage multiple clients, build strong relationships, and identify opportunities that drive revenue growth.
A strategic mindset with the confidence to challenge the status quo and propose innovative solutions.
Exceptional communication, facilitation, and project management skills to engage stakeholders effectively.
Political awareness and sound judgment, with experience navigating complex stakeholder environments and influencing key decisions.
A proactive approach to generating ideas and fostering an innovative culture that creates added value for clients.
Strong collaboration skills, bringing people together to build momentum and deliver results.
Energy, enthusiasm, and professionalism, combined with a commitment to excellence and a positive attitude.
A desire to learn, grow, network, mentor others.
Your development
In joining Allens, you will receive unparalleled learning and development opportunities. You will be challenged, supported and guided as you learn and develop, and will be encouraged to grow. We foster greatness, and will coach and support you to meet your goals and aspirations.
Our unique Career Deal allows you to take control of your career and provides a transparent approach to career development. Our international alliance with Linklaters means we are able to support secondments all over the world.
Our perks
Our benefits include:
Financial: market competitive fixed remuneration, employee recruitment referral program, discounts at hundreds of suppliers including retail outlets, health and travel insurance, charity matched funding program.
Health and wellbeing: fully subsidised gym memberships, annual flu vaccinations, skin checks, in-house snacks and catered meals, subsidised sporting and social activities, Employee Assistance Program including confidential counselling, wellbeing coaching and financial coaching for employees and their families.
Flexibility: hybrid and flexible working arrangements to support you in your work and life commitments and passions, equipment to support working from home.
Leave: ability to purchase additional annual leave, access to an enhanced, inclusive and flexible parental leave policy – 26 weeks paid parental leave with no minimum service for permanent employees and high quality executive coaching to support the transition.
Recognition: team based recognition including social activities and contribution based recognition activities, and annual Allens Values Awards to nominate and recognise the incredible contributions of our people.
Allens is also proud to invest in our communities, giving you the opportunity to make a difference through our work on reconciliation, the environment and other social justice issues as well as our workplace giving and volunteering programs.
How to apply?
We'd love to hear from you so please click "apply now"! If you would like to find out more, please visit "This is Allens" or listen to our Allens Confidential podcast to hear real stories from real people about life at Allens. Alternatively, for a confidential discussion please reach out to Olivia Newport, Talent Acquisition Consultant - [email protected].
At Allens, our culture is made up of unique backgrounds and varying life experiences. We celebrate our people's differences across gender and gender identity, sexual orientation, age, ability, cultural backgrounds, First Nations communities, and family and caring arrangements. If you require adjustments to fully participate in our application process, please contact us at [email protected]. We encourage applicants from all backgrounds, so if you're excited about this role but your past experience doesn't align, please express your interest by emailing us at [email protected]. The right role for you might be just around the corner!
