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As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Get To Know Us:
SS&C Technologies is the world’s largest independent hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. SS&C’s unique business model combines end-to-end expertise across financial services operations with proprietary software and solutions to service even the most demanding customers in the financial services and healthcare industries.
SS&C Global Investor Distribution Solutions (GIDS) provides information processing and computer software services and products. The Company’s operating segments include financial markets, customer management, professional services, and output solutions. SS&C GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries.
Why You Will Love It Here!
Flexibility: Hybrid Work Model
Your Future: Income Protection Insurance
Work/Life Balance: Flexible Time Off
Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
Training: Hands-On, Team-Customised, including SS&C University
Extra Perks: Discounts on fitness clubs, travel and more!
What You Will Get To Do:
The Client Support Consultant plays a pivotal role in delivering exceptional service to Custodians, Fund Managers, and Advisers through both phone and written communication, acting as a trusted ambassador and the primary representative of the organisation. The role ensures accurate and timely oversight of daily trade processing and reporting activities, while proactively managing escalations and resolving client queries. By maintaining high service standards and adherence to agreed SLAs, the position is essential in building client confidence and strengthening long-term relationships.
This role will be offered on a 9-month Fixed Term Contract, and can be based in Wollongong, NSW or Geelong, VIC.
Respond promptly and professionally to client queries received via phone, email, and workflow systems, ensuring resolution within agreed internal and external timeframes and compliance with SLAs.
Manage and resolve escalated issues effectively, minimising disruption to client service and escalating recurring or complex issues to the Client Support Manager where appropriate.
Act as a key point of contact for Fund Managers, Custodians, Investors, and Advisers, building strong relationships through clear communication and consistent, high-quality service delivery.
Monitor client mailboxes and workflow systems to track, prioritise, and resolve queries efficiently, ensuring timely response and completion of all service requests.
Liaise with Advisers and clients to accurately fulfil service and processing requests within agreed SLAs, coordinating with internal teams to ensure seamless execution of instructions.
Identify and escalate recurring service issues, supporting continuous improvement and enhanced service delivery outcomes.
What You Will Bring:
Communicates professionally and proactively, demonstrating strong client focus and the ability to understand issues from the customer’s perspective while delivering effective outcomes.
Manages workload independently by prioritising competing demands, adapting to changing priorities, and ensuring timely completion of tasks.
Applies strong analytical and problem-solving skills to assess options, use sound judgement, and resolve issues proactively with a solutions-focused mindset.
Communicates clearly and effectively in both written and verbal formats, maintaining structured, respectful, and professional interactions.
Builds and maintains strong relationships with Fund Managers, Custodians, and Advisers through consistent, high-quality service delivery.
Demonstrates sound judgement by following policies and procedures, considering stakeholder input, and making logical, well-informed decisions.
Continuously identifies opportunities for process improvement while maintaining adherence to established procedures and compliance requirements.
Delivers accurate and detail-oriented work across client requests, processing, and documentation.
Proficient in Microsoft Office Suite and experienced in using workflow systems, CRM tools, and mailbox management platforms to manage client requests efficiently.
Brings 3+ years’ experience in Operations or Custody environments with a strong understanding of managed funds, custody operations, trade processing, and SLA-driven frameworks.
Operates in alignment with core organisational values, including excellence, client focus, integrity, respect, and teamwork.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Applications will be accepted on an ongoing basis until the position is filled.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
