Commercial Manager

At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions. 

As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us above from the competition. 

We’re looking for a results-driven Commercial Manager to join our Pyrmont-based Commercial team. In this role, you’ll partner closely with Service Delivery and key customer stakeholders to shape commercial strategy, identify value-creating opportunities, and deliver smarter, higher-impact outcomes across our customers’ supply chains.

What the role looks like: 

• Lead and actively manage a pipeline of commercial projects, ensuring timely delivery of high-quality, actionable analysis that drives value for customers, carrier partners and efm. 
• Partner with Service Delivery to optimise customer outcomes, including: 
• Maintain customer solutions that are sustainable and commercially profitable. 
• Identify growth opportunities to increase wallet share and strengthen long-term customer partnerships. 
• Drive continuous improvement and cost-saving initiatives, leveraging data to improve service performance and cost-to-serve. 
• Support contract renewals and re-signs, including preparing commercial recommendations and ensuring pricing governance. 
• Own performance management, coaching and development for the Commercial Analyst team, building capability in commercial acumen, analysis and customer value delivery. 
• Build and maintain trusted, professional relationships with internal teams and external stakeholders, influencing outcomes through clear communication and commercial insight. 
• Deliver against the Commercial team’s financial targets, including margin performance and agreed customer commercial outcomes. 

We are looking for: 

• A confident people leader who knows how to coach, develop and lift team performance. 
• A clear, credible communicator who can influence stakeholders across the business, customers and carrier partners. 
• Strong commercial instincts—comfortable assessing pricing and commercial strategy, then turning insights into practical next steps. 
• A degree in Commerce, Business, Supply Chain (or similar). 
• Strong MS Office skills (especially Excel and PowerPoint) and the ability to present analysis in a way that lands with senior stakeholders. 
• A sharp, curious problem-solver who thinks strategically and is always looking for a better way. 
• Hands-on experience with financial modelling and data—supporting decisions around pricing, cost-to-serve and profitability. 

Why should you join efm Logistics? 

• We set you up for success! You will be provided a structured induction ensuring you have sound knowledge of your role in the business, as well as an understanding of the broader departments that create efm 

• Investment in you and your career development! Encounter opportunities to expand your skillset and as we expand and achieve further scale, there is plenty of room for growth 

• An energetic and supportive culture, where we challenge each other to do it better and take the time to connect through company functions and team building activities 

• An opportunity to be part of an industry leader 

• Modern office space and tools of the trade provided 

• A chance to give back to the community! Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally