Community Engagement Manager

G’day, we’re Mosh & Moshy.

We’re a digital health platform on a mission to improve access to evidence-based care across Australia. Through discreet, telehealth-first programs spanning hair loss, sexual health, skincare, mental health and weight management, we support thousands of patients navigating their health journey in a modern way.

But we’re building more than programs.
We’re building trusted communities.

Our patient community is one of the most important touchpoints in the Mosh and Moshy ecosystem – a space where people feel heard, supported and safe as they navigate deeply personal health journeys.

We’re looking for a Community Engagement Manager to step into a 10-month parental leave cover role (with potential to extend to 12 months). This is also a part-time position (3 days per week) with flexibility across hours and hybrid working arrangements.

This role sits at the heart of trust, sentiment and connection across our Meta communities and emerging micro-community platforms.

The Opportunity

This role exists to protect and grow one of our most valuable assets: our patient community.

As our Community Engagement Manager, you will:

• Own and activate Mosh and Moshy’s patient community engagement strategy
• Grow trust, participation and long-term loyalty
• Create meaningful digital activations (Facebook Lives, expert Q&As, webinars, community initiatives)
• Build structured feedback loops that influence marketing, product and brand strategy.

You’ll partner closely with Marketing, Creative, Performance and Customer Service to ensure our communities are safe, valued and strategically integrated into the broader growth engine.

This is a role for someone who leads with heart – but isn’t afraid to hold the line when it comes to what’s right for patients.

What You’ll Be Doing

Community Growth & Strategy

• Develop and execute strategies to grow and nurture Mosh and Moshy communities across Meta platforms and beyond
• Identify and test new micro-community opportunities
• Design and own community engagement metrics across acquisition, participation and retention
• Demonstrate the role community plays within the broader marketing funnel
  

Activation & Engagement

• Own and manage Facebook groups and pages
• Bring digital activations to life (Lives, expert sessions, webinars, interactive initiatives)
• Curate content in partnership with Creative, Content and Performance teams
• Develop structured feedback mechanisms to gather patient insights

Advocacy & Cross-Functional Collaboration

• Act as the voice of the customer internally
• Partner with Customer Service to resolve community-originating requests
• Identify pain points and advocate for patient-first solutions
• Support community initiatives for partner brand The Healthy Mummy

What You’ll Bring

• 3+ years’ experience in community management within a growth-focused business
• Strong experience managing Meta (Facebook groups and pages essential)
• Demonstrated experience growing engaged online communities
• Ability to craft and implement community guidelines
• Strong written communication and moderation skills
• Analytical capability – able to derive insight from engagement data
• Organised, detail-oriented and comfortable working autonomously
• Passion for health, wellness or digital communities highly regarded

Who You Are

• Patient-first and values-led
• Comfortable operating in a fast-paced, entrepreneurial environment
• Thoughtful but commercially aware
• A strong owner – accountable for the health and integrity of your community
• Creative and curious about emerging digital spaces

What’s on offer

This is a PT, 10-month fixed term contract, with potential to extend to 12 months depending on parental leave arrangements.

Hybrid working environment – our marketing team typically works from our Sydney office (4 minutes from Central Station) Monday, Wednesday and Friday.

You’ll also enjoy:

• Access to on-demand training and development
• Up to 16 weeks paid parental leave
• Product discounts across Mosh
• Two extra days of annual leave each year
• Purpose leave (mental health or learning & development)
• EAP and wellbeing programs
• ClassPass credits
• The opportunity to make a real impact in digital health

Better, together

Everyone is different and we think that’s what makes life interesting. Diverse perspectives create better ideas and better healthcare. If you think you’d be a strong fit – even if you don’t tick every box – we’d love to hear from you.