Compliance Manager

• Location: Parramatta, NSW or Newcastle, NSW 

• Type: Full time, permanent 

• Hybrid role, Happy to talk flexible working 

The Opportunity 

Join QBE’s AUSPAC Claims business as a Compliance Manager, managing day-to-day compliance, incident management, and control effectiveness across Claims. 

This role sits in the 1st line, giving you real visibility and influence over how compliance and risk are embedded operationally. You’ll play a key role in identifying risks, strengthening controls, and improving outcomes across the claims lifecycle. 

About QBE   

• At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.   

• We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.  

• What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. 

Your new role 

• Provide 1st line compliance oversight across claims operations 

• Identify and escalate risks, control gaps, and emerging issues 

• Monitor control effectiveness and support remediation initiatives 

• Manage incidents, breaches and root cause analysis 

• Partner with stakeholders to uplift compliance and risk capability 

• Deliver reporting, insights and trends to support decision-making 

About you 

• Experience in risk, compliance or claims (insurance/Workers Comp ideal) 

• Strong knowledge of regulatory frameworks and obligations 

• Experience managing incidents and remediation activities 

• Analytical with strong problem-solving skills 

• Confident stakeholder engagement and influencing capability 

• Background in claims operations or service delivery preferred 

Benefits   

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance 

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 

• 18 weeks’ gender-equal flexible leave for all new parents, including paid super 

To learn more about benefits of working with us, click here. 

Awards & Recognition  

We value our employee’s experience with us and are proud to have been recognised for the following awards: 

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program 

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards  

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates 

To learn more about our achievements, click here. 

How to Apply  

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. 

Your career. At the heart of it.  

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected].