Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.
At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!
Your Mission:
We are looking for a Content Manager to join our fast-growing Global Marketing team. You will be reporting to our Head of Content, UK working directly with an ANZ marketing team, and supporting the team on content creation across all channels (owned, paid, events) with a key focus on meeting objectives and supporting all content requirements for Australia and New Zealand.
This role offers the benefit of owning content requirements for the Australia / New Zealand market while working with a broader, global team. Within a local marketing team comprised of Marketing Manager, Designers and CX Leads, and alongside a local business of Product / Tech, Operations, Sales, and Finance, this role will deliver high quality content across an array of channels and objectives to support the ANZ business.
Key responsibilities include, but are not limited to:
- Deliver content to support Sales / Partner enablement including collateral, events, webinars, RFP’s (working with Marketing Manager);
- Deliver product content to support ongoing product development and launches, including ‘how to videos’, user guides, Help articles, internal enablement, paid content (Working with Product team);
- Manage customer communications including product / pricing updates, incident communications, ANZ e-newsletters;
- Manage communications for CLM program including Onboarding, Early Life, BAU, Retention and Closure emails (working with CX team);
- Act as a brand ambassador, working to the global Nuvei brand guidelines and tone of voice across all communications;
- Own traffic management and briefings with designers for all Marketing briefs for ANZ;
- Learn Microsoft Dynamics CRM (Sales & Marketing) to support successful understanding of customers and account set up;
- Learn and use Stripo email tool to create emails and build campaigns;
- Develop reports and insights for all communications channels used, and campaigns executed.
Qualifications include, but are not limited to:
- Proven content creation ability including copywriting, creative brief development, content output across multiple asset types;
- Ability to pull reports and insights from all marketing channels and present to the business;
- Experience in events (booking, content requirements, bump in / out) beneficial but can be learned on the job;
- Strong communications and interpersonal skills to support working with multiple stakeholders of varying seniority;
- Problem solving mindset and confidence to put ideas forward;
- Ability to manage high volume of work strategically, while delivering quality content.
- Flexible working arrangements, with a hybrid office and home setup;
- A dynamic, inclusive, and supportive work environment fostering collaboration, innovation, and creativity;
- Opportunities for career growth, with a focus on internal promotions and employee development;
- A global bonus plan recognizing contributions across the organization;
- Volunteering programs that allow you to make an impact in the community;
- Employee recognition and reward programs acknowledging outstanding performance.
Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.
