About the Role
The Credit Control Lead supports the Credit Control Manager in overseeing premium collections across Australia and New Zealand. You’ll help ensure accurate reporting, timely delivery against deadlines, and strong working relationships with brokers, underwriters, operations, and other key stakeholders.
This is a hands-on role where you’ll lead by example, support the team day to day, and help drive improvements across collections, cash allocation, and issue resolution.
Key Responsibilities
• Support the Credit Control Manager with the day-to-day running of the Accounts Receivable team across local and offshore locations.
• Provide guidance, coaching, and escalation support to team members.
• Oversee collections, query management, and cash application activity to help meet targets.
• Monitor debtor balances, overdue accounts, and KPI performance.
• Review debtor reports and prepare ad hoc reporting to support AR targets and decision-making.
• Build strong partnerships with Operations to resolve issues, improve processes, and support unallocated cash targets.
• Ensure receipts are allocated and cleared in line with policy across receivables and non-receivables bank accounts.
• Deliver accurate daily, monthly, quarterly, regional, and local reporting.
• Produce reporting on unallocated cash, overdue premium, bad debts, cash forecasting, compliance, and regulatory requirements.
• Support system testing, user access, onboarding, leave coverage, and training as needed.
What You’ll Bring
- Minimum 5 years’ experience in Accounts Receivable role, including account reconciliations, within a fast-paced organisation.
- Strong credit control knowledge, including collections, cash allocation, reconciliations, and debtor ledger management.
- Excellent numeracy and the ability to interpret AR reports, ageing, exposure, and payment history.
- Advanced Excel skills and experience using ERP/AR systems, Alteryx, and BI tools.
- Strong time management, problem-solving, and prioritisation skills.
- A degree in accounting or finance, or part-qualified status.
Why Chubb?
Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.
Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued. We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. Some additional benefits offered include a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange(NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at:www.chubb.com
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