Growth Opportunity
Join us at the forefront of AI-led marketing as we evolve from SEO specialists into full-service agentic growth specialists. You'll play a central role in shaping how we build and deploy AI-powered marketing systems, while developing deep expertise across multiple channels, from content and SEO to CRO, email, and beyond.
This is a rare chance to grow with a team that's actively defining what modern marketing looks like.
We're looking for a strategic Customer Success Manager to join our expanding team as we evolve from SEO-focused services to comprehensive marketing strategies powered by AI. You'll work directly with our Customer Success Lead to deliver multi-channel marketing solutions while helping develop our AI-driven processes.
Come from an agency? Good.
The way we work means people with real agency experience, who understand the technical concepts we tackle and the customer pain points around SEO, SEM, GEO and AI-driven search, can add genuine value here.
This could be a great fit if you've come from an account management or client services role in a boutique marketing agency and have been thinking about making the move into software. Maybe you're already using AI tools with your clients and you're excited about where it's all heading.
What makes this role interesting is that we're not looking for another SEO specialist. We want someone who brings a different lens: hands-on CRO, email marketing, paid advertising, or strong analytics experience. Someone who walks into a client account and spots opportunities we can tackle together from a fresh angle.
If that sounds like you, Psyke could be that next step, where your existing expertise gets to stretch into new territory, with real room to grow your skillset and your career as we grow.
What We're Looking For
Complementary Skills (High Priority):
CRO expertise - hands-on experience with conversion optimisation
Email marketing & lifecycle strategies - proven track record with platforms like Klaviyo or similar
Paid advertising - Meta, LinkedIn, Google Ads experience (at least good experience within one paid platform)
GA4 attribution & GTM - great analytics background preferred, but not essential
Digital PR & Social Media - ideally, but not essential
Core Requirements:
Customer success mindset with drive for client results
Strategic thinking with marketing experience
Hands-on AI experience (not just "AI-native")
Intermediate SEO knowledge
Charismatic, people-first approach
Growth mindset - eager to teach and learn
Cultural Fit:
Sydney-based for weekly face-to-face collaboration
Proven ability to work autonomously and to collaborate with the wider team
Strong communication skills
Partner with Customer Success Lead on strategic client accounts
Lead CRO and email marketing initiatives
Support AI agent development and training
Handle quality review processes for contractor work
Contribute to expanding our service offerings beyond SEO
Collaborate on building scalable marketing strategies
Whats on offer:
Salary + Equity
Hybrid Working from Sydney area
Personal Coaching Budget
Access to your personal agents
Work hand in hand with our product team
Help train state of the art growth agents
