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Job Description:
Customer Development Representative
About us
Ingram Micro is a leading technology distributor for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business‑to‑business technology experts. Our market reach, diverse solutions portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.
We are hiring a Customer Development Representative, responsible for driving growth and retention across an assigned portfolio of reseller accounts. You will work closely with partners to expand their technology solutions, help them adopt time‑saving digital tools like Xvantage and integrations, and ensure long‑term business success through diversified solutions and strong recurring revenue models.
Who are we?
Ingram Micro powers one of the world’s largest technology ecosystems and is committed to helping partners accelerate their digital transformation. Through Xvantage™—our hyperscale digital experience platform—and our extensive vendor network, we enable resellers to deliver innovative cloud, hardware, and software solutions.
With strong expertise across hybrid infrastructure, SaaS, security, networking, IoT and XaaS technologies, we empower partners to build profitable, scalable technology practices. Join our team and be part of a global organisation shaping the future of the IT channel.
As a Customer Development Representative, you will:
Grow Assigned Reseller Accounts
- Increase utilisation of existing vendors and introduce synergistic solutions.
- Identify opportunities to expand multi‑vendor solutions within the reseller’s portfolio.
- Collaborate with vendor experts to support complex sales and close opportunities.
- Manage the full sales cycle through Xvantage and maintain CRM discipline.
- Ensure resellers have adequate credit limits to support business growth.
Retain and Protect the Existing Base
- Develop a deep understanding of each reseller’s business and build tailored retention strategies.
- Reduce competitive churn through strong solution alignment and value-added‑ services.
- Drive integration adoption and support resellers with configuration and consultation.
- Encourage and enable Xvantage self‑service utilisation.
- Conduct structured cadence calls to support ongoing development and proactive planning.
Act as a Strategic Advisor
- Guide resellers on the best vendor and product mix to support solution expansion.
- Advise on integrations, Xvantage capabilities, and operational improvements.
- Support multivendor solution design and work ‑cross functionally‑ to ensure success.
In this office based inside sales position, you will oversee a set of reseller accounts and conduct ongoing customer interactions aimed at solution selling, strengthening retention, supporting growth initiatives, and encouraging platform adoption.
What you’ll bring
- Experience in the IT industry, with a solid understanding of cloud or the IT provider ecosystem.
- Proven sales experience with a history of growing and developing customer accounts.
- Strong communication skills across phone, email and video conferencing (Teams).
- Ability to build rapport and foster strong customer relationships.
- Confident presenter with the ability to influence and educate.
- Proficient in Microsoft 365 and CRM systems.
- A strong problem solving‑ mindset and the ability to take initiative.
- High-level understanding of business operations and customer challenges.
- Motivated, self-driven, and eager to grow within the role.'
What’s in it for you?
You will be part of a fun, professional and globally connected organisation, certified as a Great Place to Work across multiple regions. At Ingram Micro, we invest in your learning and development with access to LinkedIn Learning, vendor training, and ongoing professional growth opportunities.
With national and international career pathways, you’ll have the freedom to shape your career. You’ll join a workplace where your contributions are valued, and your success is recognised.
We are proud to be an equal-opportunity employer. All qualified applicants will be considered without regard to race, colour, religion, gender identity, sexual orientation, disability, or any protected characteristic.
Final offers of employment are subject to the completion of relevant pre‑employment background checks.
Let’s shape tomorrow.
If this sounds like the kind of challenge you’re ready for, click Apply.
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