Jobs at Ingram Micro

Designs secure, scalable Microsoft Security, AI, and Copilot solutions for partners and customers. Leads technical discovery and pre-sales engagements, provides architecture guidance, delivers workshops and demonstrations, supports implementation and optimization, and develops repeatable technical assets. The role requires strong Microsoft security expertise, knowledge of AI governance and data protection, technical consulting experience, and excellent stakeholder communication skills.

Leads Ingram Micro’s strategic Microsoft marketing partnership across APAC. Develops regional marketing plans, integrated campaigns, and data-driven growth initiatives; manages budgets, KPIs, and ROI; identifies market opportunities; supports pipeline, customer acquisition, and revenue goals; and connects global strategy with local execution. The role requires cross-functional stakeholder management, strong communication, analytical business judgment, and knowledge of Microsoft and broader technology ecosystems.

Drives AWS growth across Australia through startup-focused business development. Identifies and engages startups, ISVs, MSPs, resellers, and technology partners; generates qualified opportunities and pipeline; recruits and enables partners; develops joint go-to-market initiatives; engages incubators, accelerators, and VC firms; and leads workshops and events. Positions AWS cloud, migration, AI, data, security, Marketplace, and professional services while collaborating with AWS and internal teams to increase consumption and revenue.

Manage day-to-day APAC customer support operations, including queue management, coverage, escalations, KPI and SLA performance, ticket quality, and customer communications. Lead coaching, performance management, workflow improvement, automation, AI adoption, self-service, knowledge management, and root-cause analysis. Partner with Product, Engineering, Problem Management, and regional leadership to resolve recurring issues, support strategic accounts, and meet compliance and governance requirements.

Drive new business development across Microsoft’s Security portfolio by acquiring strategic partners, building pipeline, growing revenue, and expanding market share. Build trusted relationships with partners and decision-makers, shape go-to-market initiatives, identify opportunities, and deliver pipeline, revenue, and profitability targets through forecasting and commercial execution.