Customer Success Engineer

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

Customer Success Engineers (CSEs) act as the primary technical partners for our strategic clients, ensuring they attain business value and increased return on investment through Adobe Managed Service AEM solutions. You’ll build trusted relationships, translate business and technical needs into robust implementations, and manage delivery, operations, and SLA compliance!

What we do  - We build, operate, maintain, and monitor customers’ AEM implementation, acting as the named expert resource that ensures reliable platform operations and successful go‑lives.

What You’ll Do

Client Partnership & Delivery :

• Serve as the key technical contact for assigned clients, linking business goals with technical execution.

• Maintain platform health through runbooks, incident response, automation, and performance optimization.

• Provide proactive updates, risk assessments, and technical guidance to senior stakeholders.

• Partner with account, consulting, project management, engineering, and support teams for seamless delivery.

Platform Operations & Enablement :

• Oversee AEM Cloud operations: deployments, patching, backups, monitoring, and incident management.

• Drive automation and operational excellence using modern DevOps tools and AI-driven insights.

• Enable customers to focus on business value by reducing infrastructure overhead.

• Support architecture reviews, launches, and ongoing performance improvement.

Outcome Focus :

• Ensure uptime, reliability, security, and customer satisfaction through proactive operations and responsive issue resolution.

What You’ll Bring

Core Competencies

• Proven experience managing enterprise clients and technical projects with a customer-first approach.

• Excellent communication skills with both technical and executive audiences.

• Decisive, adaptable, and comfortable in high-pressure situations.

Technical Expertise

• Cloud Operations: Deep experience with AWS and Azure (GCP a plus).

• Infrastructure & Automation: Linux, web technologies, AWS CDK/CloudFormation (or equivalent IaC tools).

• Containers & Edge: Docker, Kubernetes, CloudFront, Azure CDN, Fastly, or Akamai.

• Monitoring & Observability: New Relic, Nagios, Splunk, or similar.

• Security & Governance: Cloud cost, identity, and compliance management.

• DevOps & Build: Maven, Git, CI/CD pipelines.

• AEM & Web Architectures: Familiarity with AEM development and Jamstack.

• AI/ML Advantage: Experience integrating LLM APIs (OpenAI, Anthropic, Azure OpenAI, Cohere), Hugging Face models, or building RAG/ML pipelines with Python.

• Software engineering background highly valued.

Why Join Us

Be part of a team that builds, operates, and optimizes critical AEM Cloud environments for global enterprises—combining modern cloud, DevOps, and AI capabilities to deliver continuous value and innovation.

Adobe for All

Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.

Take the plunge and jump in

Liking what you have read and keen to jump in? Thinking you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we become so much better together. We'd love to see where we can help drive Creativity for All together.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.