Customer Success Manager, Sydney

Notion helps you build beautiful tools for your life's work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.

In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays, and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays.

1. Drive growth, adoption, retention, and expansion for a product people love that solves real problems: Fortune 500 companies use Notion to run huge teams - but your friends and family can also use it to take notes, display photos, and more.

2. Help customers achieve real results through AI-powered workflows: You'll partner with customers to identify their goals, then guide them through hands-on training and working sessions to build workflows that solve their specific problems - with AI at the centre.

3. Own renewal execution grounded in proven value and outcomes: As customer value becomes increasingly tied to workflow adoption and business results, lead renewals by translating demonstrated outcomes into renewal readiness.

4. Help build the foundations of Customer Success at Notion: As an early member of our team, you'll be instrumental in helping define, refine, and scale our motion.

5. Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better - and work with product to inform what we do next.

6. Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time - and there's so much more to do and learn.

• Own post-sale customer lifecycle including onboarding, AI adoption, value delivery and renewal for a book of named accounts

• Develop success plans to help every customer achieve desired objectives

• Lead AI workshops to build and deploy workflows that solve specific business problems

• Develop Notion champions and advocates within book of named accounts

• Conduct business reviews with senior stakeholders to communicate value received

• Partner with AEs on growth strategy within existing accounts - identify and qualify expansion opportunities

• Innovate on Customer Success programs to retain and grow customers; document and share learnings with the broader organisation

• Learn our product inside and out

• 3+ years of success in your current Customer Success or Account Management role

• You have experience driving the end-to-end customer journey - from adoption to renewal

• Strong discovery skills to uncover customer challenges and connect them to tailored solutions

• You are comfortable with technical concepts and can develop skills required to effectively build and implement AI workflows

• Ability to articulate value customers are receiving and present it effectively to senior audiences

• Ability to build Customer Success playbooks and new processes based on learnings

• Ability to work cross-functionally to solve customer problems creatively

• Ability to navigate ambiguity in a fast-paced and foundational team

• You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results.

• You have experience using Notion at a past or current company

• You have experience working with a technical product and multiple commercial models (seats, usage)

• You've been a first or early hire at a fast growing start up

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

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