Windcave Logo

Windcave

Customer Success Specialist - Entry Level

Reposted 28 Days Ago
Be an Early Applicant
Hybrid
Sydney, New South Wales, AUS
Junior
Hybrid
Sydney, New South Wales, AUS
Junior
Manage and onboard business accounts, respond to commercial queries, educate customers on products and features, upsell/cross-sell services, collaborate with cross-functional teams, and report on key metrics to drive improvements.
The summary above was generated by AI

About Windcave:

Founded in 1999, Windcave has consistently led the way in payment technology innovation. Our solutions provide seamless payment experiences for thousands of the world's most recognizable brands, integrating all payment channels into a single platform. We support a wide range of industries, including retail, finance, hospitality, and more, with operations all over the globe.

About role:

Our Sydney office is looking for ambitious, entry-level candidates who are passionate about sales, driven to succeed, and eager to grow a career in the payments industry.

Graduates: If you’ve recently completed a degree in Business or Marketing and are ready to kick-start your career, we’d love to support you on that journey. Join us to gain hands-on experience, build your skills, and create a strong foundation for long-term success.

Key responsibilities:

  • Managing accounts
  • Onboarding business accounts
  • Provide responsive assistance on commercial queries
  • Inform and educate customers about products and features
  • Upsell/cross-sell new services to existing customers
  • Support and collaborate with cross-functional teams
  • Regularly report on key accomplishments and monitor key metrics to identify areas for improvement

Role Requirements:

  • 1 to 2 years of experience in sales role or recently graduated in year 2024 or 2025. An HD/D equivalent bachelor’s or master’s degree in business/marketing or related field.
  • Intermediate knowledge with Microsoft Office tools (Word, Excel, CRM, PowerPoint)
  • Dynamic personality and high-energy with a go getter attitude
  • Ability to learn new product knowledge rapidly
  • Excellent written and oral communications skills
  • Well presented
  • Desire to actively contribute to a fun environment and be part of successful team
  • Awareness of the payments industry, issues, competition and trends would be an advantage but not compulsory

Benefits:

  • Hybrid work model (Mandatory 3 days’ work from office Monday, Tuesday, and Friday).
  • Competitive remuneration package
  • Career development and long-term career opportunity
  • Diverse, energetic and friendly team environment

Why Windcave:

At Windcave, you'll be part of a team that's reshaping the landscape of payment solutions and services. Our global presence and innovative approach set us apart in the payment industry, making Windcave a place where your work impacts businesses and consumers around the world.

Ready to Make an Impact?

If you're ready to embrace the challenge and join a company where innovation meets excellence, apply now and be part of our success story.

Windcave thanks all applicants in advance, as only those shortlisted will be contacted.


Windcave Sydney, New South Wales, AUS Office

503-505 Kent St, Level 3, Sydney, New South Wales, Australia, 2000

Similar Jobs

2 Hours Ago
In-Office
Sydney, New South Wales, AUS
Senior level
Senior level
Artificial Intelligence • Legal Tech • Software
Lead end-to-end talent acquisition for APAC GTM and some corporate roles. Partner with senior leaders to define hire profiles and strategy, build proactive pipelines, run data-informed hiring processes, and deliver excellent candidate experience while shaping Talent programs, tools, and processes.
3 Hours Ago
Hybrid
Sydney, New South Wales, AUS
Senior level
Senior level
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Lead end-to-end enterprise AI proof-of-concept engagements on ServiceNow, from discovery and scoping through working prototypes and executive demonstrations. Design AI agents, Now Assist solutions, integrations, evaluation criteria, and reusable implementation assets. Partner with sales and delivery teams, lead AI engineers, facilitate customer workshops, articulate business value, and ensure successful handoff to implementation teams.
Top Skills: Ai AgentsAi GovernanceEnterprise Data IntegrationsEnterprise SaasLarge Language Models (Llms)Low-CodeNow AssistPredictive AiPro-CodeRetrieval-Based AiServicenowWorkflow Automation
8 Hours Ago
In-Office or Remote
Sydney, New South Wales, AUS
Senior level
Senior level
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Build and refine core AI and machine learning infrastructure supporting model development, training, evaluation, deployment, and monitoring. Design scalable distributed ML systems, collaborate with product and engineering teams, lead projects from technical design through launch, review code, document solutions, resolve infrastructure challenges, and mentor junior engineers.
Top Skills: AWSAzureCi/CdDaskGCPGoGpusJavaJaxLarge Language Models (Llms)MlopsPythonPyTorchRayRetrieval-Augmented Generation (Rag)ScalaSparkTensorFlow

What you need to know about the Sydney Tech Scene

From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account